We all know the primary driver of every business is client satisfaction. We also know that it's not always easy to achieve. Nowadays, consumers not only expect excellent service; they also expect to speak with a live person who can address their needs quickly. This is the differentiator between good service and a great customer experience.

As the name says, call forwarding means that you can redirect your existing number to another and ensure no call goes unanswered. This feature offers plenty of benefits and helps organizations effortlessly streamline their call volume. There are also many ways to customize call forwarding and only forward when the call is unanswered.

Customer-centric organizations benefit from improving their service delivery through the use of a professional call center. Generally speaking, businesses of all sizes aspire to be as responsive as possible regarding customer service but need a solution to streamline their processes when communicating effectively.

Have you ever stopped to think about how much a missed sales call could cost your business? Let’s take a minute and do the math . . . Multiply the amount of your average dollar sale by the number of hang-up calls you get on your voicemail. This ballpark number is a good benchmark for how much revenue you could be leaving on the table and giving up to a competitor.

Let’s say you have a farming client whose field worker is operating a large piece of equipment, and suddenly it breaks down and production halts. The foreman or field supervisor immediately calls you for emergency service, but you can't answer the call. They call your competitor, and you've just missed a profitable service call.

We're in an era where many companies who had brick-and-mortar locations now have been forced to pivot their business to an online platform — better known as click and order commerce. This has made logistic outsourcing one of the most profitable ways for big businesses to remain competitive and scale their operations.

An answering service is an effective solution to ensure service continuity while you begin to scale your business. Our virtual receptionists are available 24/7 to support you with after-hours answering, appointment scheduling and even emergency response answering services — just to name a few.

Many business owners are challenged with the lack of staff and limited availability of their employees. One of the best ways to recover in these unprecedented times is by outsourcing certain roles to professional service providers such as a 24 live answering and receptionist service.

In order to stay competitive and satisfy customer expectations, even small and medium size businesses must provide a point of contact outside of normal business hours. An after-hours answering service can be the solution to streamline customer needs with your service delivery. Don’t risk missing another call and losing out on new business.

In times where payroll costs are high and work hours are limited, an outsourced live virtual receptionist team makes for an effective way to reduce labor costs. According to Forbes, one of the key pillars for business infrastructure comes from implementing a virtual team that can provide telephone answering, take messages and dispatch to your on-call technicians.

During these troubled times let us help provide the calm in the storm. Intercon Messaging, a telephone answering service, has been providing calm professionalism during the storms (many types) for over 23 years. Our long term strategy has been to calm your storm, whether during a business transition, a time when you were growing like crazy and could not manage workloads, or during a time where your receptionist is out of the office handling other priorities.

What if each call is worth $200.00, that call turns into having that client every month of the year for $200.00 = $2400.00 per year. With one more call like that every month, 24 months later you still have all those new clients for $200.00 each per month = the potential increase in revenue is substantial.

The transportation industry never sleeps and customer service is what drives your business (pun intended). Missed calls can mean missed revenue. Given the round-the-clock service expected of transportation companies, a call center can help ensure your business runs more efficiently.

The approach of the Alberta Family Day weekend is a reminder of how difficult it can be to set aside time to be with your loved ones. All of our lives are so busy; it’s hard to find the time to catch your breath. That’s especially true if you’re an independent business person or work in a field like real estate.

The number one priority of Intercon Messaging is to be easy to do business with. Intercon’s core services include alarm monitoring and live call answering. They are here to help you stay organized and on top of things. And they can help to take the pressure off when things get busy or when you just need a break.

The first rule of business is to always be there when your customer needs you. But sometimes that’s not quite as easy as it sounds. People are busy and time is money. In today’s increasingly demanding marketplace your customer might decide he needs you at any time of the day or night at any time of the year.

As your business grows and the number of phone calls increases, you may find that you can’t handle the volume. A phone answering service may be just the ticket. Read on to learn about the difference between an automated and a live phone answering service.

There’s more to being a live call agent than simply picking up the phone. A skilled live call agent is a special kind of person who comes with a unique set of abilities and the right amount of training. In this blog hear from some of our front end staff on what goes into being a great live call agent.

You’ve got questions, we’ve got answers: Behind the scenes at our answering service.

Whether you are running a global corporation or a corner store, your staff are your biggest asset. A core of good employees is the beating heart of any successful organization. This blog talks about what you can lose by not having the right protections in place.