Establishing a strong partnership between a vendor and a client is essential for the success of any business. This partnership requires a thorough understanding of the client's needs and the tools and services that are available to support those needs. For our answering service operations, this means mastering the intricacies of contact centre software solutions provided by vendors such as Amtelco.

In 1878, something groundbreaking happened that changed the way we communicate forever. Emma Nutt, a remarkable young woman with a soothing voice, became the first female telephone operator in the world.

You’ve got questions, we’ve got answers: Behind the scenes at our answering service.