Providing Reliable Answering Services for the Energy Sector
It takes a high level of responsiveness to look after employees, stakeholders and the environment. This is precisely why Intercon Messaging provides the energy industry with customized alarm monitoring and answering service solutions.
Peace of mind comes with the knowledge that our responsive and experienced agents monitor your system alarms, handle complaints and ensure your lone workers are safe 24/7/365.
We understand the energy sector's top priorities and specialize in assisting licensees in increasing productivity and protecting employees, residents, and the environment.
Keep Employees Safe and Reduce Equipment Downtime
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Alarm Notification Monitoring
Our team has extensive experience and training in critical alarm monitoring. We work with satellite, cellular and cloud-based platforms.
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Emergency Response Dispatch
Whether a gas leak or an industrial spill, our live agents are fully engaged during emergency events, right from the initial dispatch.
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Working Alone Monitoring
Safety concerns can arise quickly in hazardous locations. With our lone-worker monitoring system, your employees are never alone.
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Answering Service and Dispatch
In the competitive and fast-paced oil and gas service industry, your customers expect you to be available when they need you.
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Schedule a Consultation
Want to know more about our services and ensure we are a good fit for your organization?
Monitoring Solutions for Energy Producers
In the energy sector, having one less challenge to worry about, like handling public complaints, managing assets or ensuring your lone workers are safe, can boost your operational productivity.
Utilizing customized scripts allows your procedures and instructions to vary based on numerous conditions, such as the time of day, region or monitoring conditions. Our agents are trained on the protocols you have established, and whether managing lone workers, alarm callouts or incident response, we can develop a script that fits your needs.
Case Study
Intercon Messaging supports a mid-sized, Alberta-based oil and gas producer in maintaining performance, compliance, and improved safety by responding to public complaints, mitigating risks to their employee's safety, and optimizing their operational efficiencies by monitoring their critical production processes.
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24/7/365 Service and Support
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Customized Solutions
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Professional Agents
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Online Account Management
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Voice Logged Calls
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Custom Account Analytics
Keeping You Connected to Your Customers and Helping You to Manage Assets
Utilizing customized scripts allows your procedures and instructions to vary based on numerous conditions, such as the time of day, region or monitoring conditions.
Our team has extensive training and experience monitoring energy assets, specifically oil and gas facilities, wells and pipelines. We employ skilled agents in our control room who process alarms according to your procedures, sending the appropriate personnel to respond.
We also offer flexible working alone monitoring solutions to meet your lone worker needs. From smartphone apps to agent-assisted check-ins, employees are never really left on their own with our services.
As a contractor or service provider in the energy sector, you are expected to answer and respond to calls in record time or risk losing valuable business. Using a contact centre for your service company can help increase your availability 24/7. Our solutions are cost-effective compared to staffing in-house employees. Whether the caller needs to reach someone in the office or any other division in the company, we will ask the right questions and notify the right people.
Oil and Gas Alarm Monitoring
Renewables Output Monitoring
Leak Detection Monitoring
Maintenance Dispatch
Lone Worker Monitoring
Industrial Emergency Dispatch
Resources for The Energy Industry
Responsive Solutions for The Energy Sector
At Intercon Messaging, we know how important it is to have a dependable 24-hour monitoring center that your employees and stakeholders can rely on.
Call us at 1-866-605-2558 or fill out the contact form to learn more about our solutions and to receive your custom quote.