When Your Business Phone Rings, Are You Available To Answer?
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Answering Service and Dispatch
Using customized call management scripts, our 24/7 virtual receptionists help your customers get the support they need.
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Appointment Scheduling
Our agents arrange, cancel and schedule appointments with callers according to your availability and scheduling needs.
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Technical Support and Help Desk
Businesses requiring technical or help desk support rely on our agents to assist callers by logging and troubleshooting concerns.
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Web Chat and Email Monitoring
Live web chat and email monitoring support offers your customers a convenient way to connect with your business.
Live Answering Solutions
Revolutionize Your Customer Service Experience with Intercon Messaging
In today's competitive global market, exceptional customer service is a must. That's why Intercon Messaging is here to transform the way businesses support their customers.
Our live answering solutions and customer support services are designed to cater to all your inbound communication channels, including calls, emails, and chat messages. We believe that every customer engagement is an opportunity to build a lasting relationship, and our experienced team is available round-the-clock to provide supportive and responsive customer service.
Don't let your customer service fall short. Partner with Intercon Messaging and increase your responsiveness and extend your availability to your customers.
We Do More Than Answer Phones
At Intercon Messaging, we do more than just answer phones. We use the latest digital integrations to deliver and manage your customer service experience. Our team has been helping businesses meet their customer service needs across all communication platforms since 1996 with our quality, award-winning call centre services.
Tap into decades of experience and expertise by exploring the endless potential of our exceptional services and knowledgeable agents. It’s these specific qualities that come together to form a group of individuals with the latest tools and strategies who can revolutionize your entire communications experience.
Live Receptionists
Friendly and professional receptionists are trained to transfer calls to the right department or person, eliminating the need for full-time receptionists.
Message Taking
Prevent message loss and easily manage customer inquiries, by ensuring messages are recorded accurately and delivered promptly, leading to better customer service overall.
Appointment Scheduling
Manage appointments by centralizing the process. Reduce the risk of double booking, no shows or missed appointments, while also saving time.
Automated Services
Answering services also offer automated services such as voicemail and IVR call routing, ensuring customers are connected quickly without agent intervention.
Bulk Messaging
Reach large audiences within seconds, by broadcasting messages quickly and conveniently without having to manually type out each individual message.
After Hours Service
Offer assistance outside normal business hours to accommodate late-night or early morning customer engagements and emergencies.
Customer Support
Agents can answer basic questions about products and services, or refer complex inquiries to a customer service representative at the business itself.
Call Screening
Prioritize calls based on importance or urgency. This ensures swift response to crucial calls, while less urgent ones can be addressed later.
Technical Support
Allow staff or clients to quickly get help when they need it without having to wait for a technician to come out in person or spend time troubleshooting the issue themselves.
Ready to Get Started?
After Hours Dispatch
Customer Service Support
Appointment Management
Virtual Receptionist
We Take Over Where Your Team Leaves Off
We know that no one knows your company as well as you do. But, at Intercon Messaging, we do our best to get to know your company in a way that allows us to serve your customers just as effectively as your own team.
Dedicated to working as a unified addition to your business, we represent your company in a way that ensures a positive and professional experience. From our leadership to our agent team, we strive to make sure that our services meet your expectations.
Outsource Smarter With Intelligent Analytics
With our contact centre system, account analytics are easily accessible. Receive custom reports straight to your email, on a daily, weekly, monthly schedule or on-demand. Review data like call types and dispatch history, providing you with insight and knowledge about your customer service engagement.
Skilled Agents
Our years of service and the combined experience of our team make us the contact centre of choice for businesses seeking solutions for their customer service needs.
Flexible Support
From how we answer your customer inquiries to the instructions we follow, every aspect of your contact centre solution can be configured to meet the expectations of your business.
Reliable Solutions
We are never closed, and whether you need us all the time, after-hours or on-demand, our professional representatives are always available and a quick call away.
Contact Centre Resources
We Provide Outstanding Customer Service
Our team is dedicated to working as a seamless extension of your business, representing your company in a positive and professional manner.
Call us at 1-866-605-2558 or fill out the contact form to learn more about our solutions and to receive your custom quote.