Establishing a strong partnership between a vendor and a client is essential for the success of any business. This partnership requires a thorough understanding of the client's needs and the tools and services that are available to support those needs. For our answering service operations, this means mastering the intricacies of contact centre software solutions provided by vendors such as Amtelco.

The critical support offered by a lone worker monitoring centre can be a lifeline in certain situations. This article aims to shed light on this crucial service and its significant role in ensuring your safety.

In today's competitive real estate market, an answering service provides you with a trusted and affordable alternative to hiring an in-house receptionist, drastically reducing your costs and customer service challenges. You won't have to worry about the expenses associated with hiring, training, and retaining a full-time employee or managing a digital phone system yourself. Instead, you'll have access to a team of professionals who are ready to serve your clients round the clock.

Effective fleet management is critical for any business that relies on vehicles and equipment in their day-to-day operations. An essential aspect of managing a fleet is the ability to track and monitor your vehicles and equipment in real-time. This is where GPS tracking technology comes in.

Your business's success hinges on the power of first impressions. And in today's digital age, a virtual receptionist is your secret weapon to nail that first impression every time. Virtual receptionists are not just automated voices but real people offering top-notch service around the clock.

Here at Intercon Messaging, we look back on the past year with deep gratitude and heartfelt appreciation. As one chapter closes and a new one is introduced, one can't help but marvel at how rapidly the hands of time seem to move… especially as I, or we, all get older.

Language not only facilitates communication but also serves as a bridge for connection between individuals. By recognizing the impact of language on our perception and understanding, we can begin to appreciate the diversity of human experiences and the incredible role that language plays in shaping our interactions with the world.

At the 2023 Annual Canadian Call Management Association (CAM-X) Convention, hosted in Calgary, Alberta, a remarkable moment unfolded for Intercon Messaging as we proudly received not one, not two, but three national awards in recognition of our service.

Traditional approaches, such as outdated sign-in procedures and difficult-to-use lone worker systems, contribute to gaps in safety. Employees may forget to check in or neglect to remember to use safety devices, rendering these measures ineffective. However, better alternatives are accessible to you through a lone worker monitoring service.

In 1878, something groundbreaking happened that changed the way we communicate forever. Emma Nutt, a remarkable young woman with a soothing voice, became the first female telephone operator in the world.

In the healthcare industry, patients expect to receive prompt and efficient service. They want to be able to access information and schedule appointments quickly.

By partnering with an answering service, businesses can tap into helpful call management resources that support many organizations, from government and public services, utilities and transportation, real estate and property management, public and animal health, and small businesses and trades – enabling them to provide timely solutions tailored towards their customer needs.

At 10:30 pm, our team received the notice that we all had been dreading… "There is an out-of-control wildfire southeast of Drayton Valley... all residents, including all the Town of Drayton Valley, must be prepared to evacuate within 30 minutes notice…"

Intercon Messaging has been honored with the exclusive 2023 Superior Agent Service Award, presented annually by the National Amtelco Equipment Owners. This association of Amtelco users is dedicated to education, networking, and development of best practices among members.

We work hard so we can feel like we "deserve" to rest on weekends, days off or vacations. And even while on vacation, we work hard at enjoying ourselves and having fun. It can all be very exhausting. And when do we have time to REALLY rest? When we retire? How many of us are "running on fumes"?

Consumers often say that customer service is not what it used to be, and thanks to innovative customer service solutions, like those offered by Intercon Messaging, the opportunity to retain customers and secure new ones along the way, has become easier to do.

As the end of 2022 draws near, my team and I want to connect, thanking all of you for another amazing year of loyalty, trust and kindness. The success of Intercon Messaging is based on the relationships our team has built with our clients and vendors, and we really wouldn't be where we are without you.

Yes… text, email, voicemail and mobile apps work, but they can't demonstrate the understanding, empathy or compassion that an agent can. A heart emoji will never replace the kindness, patience and experience of talking to a person. Human input can go a long way in understanding service expectations and customer needs in a world driven by automation and artificial intelligence.

At the 2022 Annual CAM-X Convention, Intercon Messaging received our 22nd consecutive Award of Excellence (Top 10 Score), our 21st consecutive Award of Distinction (Top Score), and our 4th consecutive Award of Excellence Plus Dispatch for exceptional call management and response.

Hearing someone’s voice helps us recognize them as humans and therefore treat them more humanely. It’s often a key component in making a sale and a central element to any interaction we have. For instance, whenever we read, we do so with a voice inside our heads. You probably hear a voice echo as you read these lines.