In today's fast-paced business landscape, providing exceptional customer service is a key differentiator. Enter the world of answering services, a game-changing solution for companies looking to enhance their customer support, streamline operations, and boost overall efficiency.

September is National Preparedness Month, a crucial time for businesses to evaluate their emergency response plans and ensure they're ready for any unforeseen events. From natural disasters to power outages and technology failures, emergencies can strike at any time and disrupt business operations. One reliable way to ensure business continuity and effective emergency response is by integrating an answering service into your preparedness strategy.

As a sales professional at an answering service, I can personally attest to the transformative power that scripting brings to our operations and client satisfaction. Utilizing a call centre scripting tool offers numerous benefits, not only for internal training and efficiency but also for enhancing the overall answering service experience.

People talk about their Stampede experiences for months afterwards. Ultimately, the Calgary Stampede and its grandstand show vividly embody the spirit of teamwork and collaboration, demonstrating how collective efforts can elevate an experience beyond individual capabilities and exemplifies what can be achieved when people come together with a shared vision.

So, what can the infectious spirit of the Calgary Stampede teach us about teamwork, and how can we apply that in our work environments?

Are you struggling to manage your business's call volume due to temporary staffing shortages? Are you concerned about how this may impact your customer satisfaction and business processes? If so, outsourcing to Intercon Messaging may be the solution you need.

I’ve been doing a lot of Diversity, Equity, and Inclusion training lately, and I found that most of it focuses on workplace relationships. However, I believe that applying it with our customers in mind is essential for good customer service. Diversity, Equity, and Inclusion are, at least in part, about looking inward to find where our own unconscious biases are. DEI can be applied to shape how we treat customers as well as co-workers.