The first rule of business is to always be there when your customer needs you. But sometimes that’s not quite as easy as it sounds. People are busy and time is money. In today’s increasingly demanding marketplace your customer might decide he needs you at any time of the day or night at any time of the year.Read More
As your business grows and the number of phone calls increases, you may find that you can’t handle the volume. A phone answering service may be just the ticket.
Read on to learn about the difference between an automated and a live phone answering service.Read More
There’s more to being a live call agent than simply picking up the phone. A skilled live call agent is a special kind of person who comes with a unique set of abilities and the right amount of training. In this blog hear from some of our front end staff on what goes into being a great live call agent.Read More
Whether you’re running a global corporation or a corner store, your staff are your biggest asset. A core of good employees is the beating heart of any successful organization. This blog talks about what you can lose by not having the right protections in place.Read More