Our Awards & Recognition
Positive – Dedicated – Accredited
In addition to our abundant service options, our outstanding team has achieved 19 consecutive years of Award Winning Service. At the 2019 Annual CAM-X Convention, Intercon Messaging received our 19th consecutive Award of Excellence, our 2nd consecutive Award of Excellence Plus and our 17th Award of Distinction, for exceptional emergency response. These prestigious awards are administered by CAM-X (Canadian Call Management Association). These CAM-X award programs benchmark call centres using criteria focused on customer relationship management, professional call handling, detailed information gathering, dispatching, and specific call control.
We also won our 2nd NAEO Superior Agent Service Award at NAEO’s 2019 Annual Convention! Like the CAM-X award programs, NAEO’s Superior Agent Service Award benchmarks call centres using criteria focused on customer relationship management, professional call handling, detailed information gathering, dispatching, and specific call control. The Superior Agent Service also requires a level of service that considers the caller first in every aspect of the call; it makes a caller believe their issue is the most important consideration to the agent.
We are very proud of our award winning customer service, operational excellence and industry leading technology. Intercon Messaging recognizes and thanks our amazing employees; it’s because of them, we bring these successes home!
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