Customer Service Solutions for Utility Providers
Interruptions to utilities can happen at any time, and it is imperative that your customers can reach you 24/7.
In an industry that demands 100% up-time, a contact centre can provide call center solutions to keep your operations running smoothly.
Whether you need to enhance your customer service experience or streamline your after-hours processes, Intercon Messaging is available around the clock to improve your availability and respond to your customers.
Utilizing our contact centre solutions allows your organization to increase its availability, permitting callers to access information, ask questions and report outages.
Case Study
Intercon Messaging is proud to work with a leading North American energy company to provide overflow and after-hours dispatch support for their emergency call management needs.
Our agents work 24/7 to ensure their customers have access to reliable and safe natural gas services.
Smart Outsourcing for Emergency Outages
Every phone call is essential, but some are more time sensitive than others. In most cases, calls to utility companies are often about gas leaks, water main breaks, power outages or requests for heating fuel.
Regardless of weather conditions or holidays, our agents are on standby 24/7 to support your customers and restore your confidence by working with an award-winning partner. Our services can quickly scale to help manage changes in call volumes or service needs.
“Nothing brings more excitement to our dispatch center than when a weather event occurs. Our agents quickly ramp up services and staff to assist callers and ensure that their utilities are effectively restored when an outage occurs.”
Cheryl, Client Care Manager
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Answering and Dispatch Service
Our live agents can help your callers get the assistance they need. Whether providing information or logging an outage, we are there 24/7.
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Equipment Alarm Monitoring
Our team has extensive training and experience in remote and critical alarm monitoring. We work with satellite, cellular and cloud-based platforms.
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Emergency Response and Dispatch
We offer a wide range of custom solutions for your emergency management needs. Our agents are extensively trained in emergency response processes that effectively support your operations.
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Working Alone Monitoring
With our lone-worker employee monitoring system, your employees are never alone. You will know about any incidents or setbacks as soon as they happen.
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Schedule a Consultation
Want to know more about our services and ensure we are a good fit for your organization?
Stay Connected With Our Affordable Solutions
You and your colleagues are expected to provide seamless service to your customers, even beyond regular business hours. Offer your callers the best customer service with our answering and dispatch services for utility companies. We provide an affordable way for you to be there for your customers on a 24/7 basis.
Scalable Services for Utility and Service Providers
Are you concerned about getting the phone experience just right for your callers? No problem. You have total control of the script from which our representatives work. This level of personalization ensures your team that your protocols and procedures are followed, and calls are routed appropriately.
Why Choose Our Contact Centre Solutions
We work with you to create a personalized solution for interacting with your customers, so they always get the service they expect. Our experienced agents will determine how to process each customer engagement based on your pre-determined criteria. Whether you have one set of procedures to follow or different instructions for each type of call, our system can be configured to accommodate your needs. As partners, we ensure your callers receive the care and attention they deserve.
24/7/365 Service and Support
Customized Solutions To Meet Your Unique Needs
Experienced and Professional Agent Representatives
Access to Web Based Client Tools and Voice Logged Calls
Automated Message Summary Reports and Custom Account Analytics
Fuel Gas Distributors
Internet Providers
Waste Collectors
Electricity Suppliers
Natural Gas Providers
Community Services
Resources for Utility Providers
Responsive Customer Service Solutions
At Intercon Messaging, we know how important it is to have a dependable 24-hour contact centre that your clients, employees and stakeholders can rely on.
Call us at 1-866-605-2558 or fill out the contact form to learn more about our solutions and to receive your custom quote.