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Are You Our Next New Hire?

We believe in the power of a diverse workforce, and our initial training, onboarding, and hiring practices include measures to ensure that we hire individuals who are not only skilled but also passionate about providing customer service.

If you have the desire to work in customer service, have a great telephone voice, and a desire to work in a fast-paced, remote environment, start making a difference by completing our application form today!

Meet Our Team
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Open Positions

  • We provide specialized answering service and monitoring solutions to hundreds of organizations across Canada.

    And instead of our clients having to spend their workday scheduling appointments, directing phone calls, dispatching service crews, responding to emails, or tracking company assets and lone workers, we take care of it for them.

    Customer Service Representative Overview

    We Offer You

    • A work from home customer service agent position

    • Comprehensive training

    • Incentives & benefits

    • Above minimum wage pay.

    Essential Skills Required

    • Enthusiasm for customer service

    • Computer skills and familiarity with essential software like Google Suites.

    • Willingness to work rotating shifts, including evenings and weekends

    • A positive, team-oriented attitude with exemplary attendance

    • Analytical skills that assist in solving customer issues

    • Capable of dedicated desk work, managing multiple calls

    • Self-motivated and works well independently

    • A desire to learn new skills and certification when necessary

    Responsibilities

    • Answer or respond to incoming calls, SMS, emails or notifications.

    • Assist customers by answering questions, troubleshooting issues, or escalating their call to the most appropriate contact.

    • Dispatch oil and gas alarms and monitor lone-worker check-in notifications.

    • Perform other duties as required, including data entry, updating contact and on-call schedules, or special projects related to our services.

    Ask Yourself

    • Do you love assisting others or providing customer service?

    • Are you comfortable using a computer and web-based applications?

    • Do you have good telephone and email etiquette?

    • Are you flexible and available to work evenings, weekends or holidays?

    • Do you want to join a company with benefits, incentives and work from a home environment?

    If you have said yes to these questions, we want you on our team! Apply today.

    A minimum of 16 years of age to apply.

    Intercon Messaging is proud to be an equal-opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool. All employment is decided based upon qualifications, merit, location and business needs.