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24/7 Answering Service Solutions

At Intercon Messaging, we understand the crucial role that answering and monitoring services can play in supporting business processes.

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Existing Clients

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Ready to Enhance
Your Customer Service

Our secure and effective communication tools ensure your organization meets today's digital demands while providing exceptional experiences whenever someone interacts with your business.
By leveraging innovative technology and personalized customer service, we provide 24-hour answering and monitoring services that connect you and your business.

Award Winning Service

Why Choose Intercon Messaging

Contact Centre and Answering
Service Solutions

Your customers deserve the best support—day or night. Our team specializes in delivering quality call management solutions and understands the importance of first impressions.

Equipment and Asset Monitoring
Solutions

Alarm callout systems are only effective if they generate a response. By routing your alarm notifications through our 24/7 monitoring centre, you ensure each critical alarm notification will be acknowledged and dispatched appropriately.

Working Alone Check In and
Monitoring Solutions

When your staff are working alone, effective lone worker monitoring can increase safety and reduce your liability. Ensure your employees remain connected if the unthinkable happens.

Emergency Response and
Dispatch Solutions

Our agents act as the initial point of contact within the incident response framework. They skillfully gather information, evaluate the situation according to your direction, and efficiently deploy the necessary personnel.

The Team

Reliable Call Monitoring and
Trained Agent Support.

Your customers deserve the best support—day or night. Our team specializes in delivering quality call management solutions and understands the importance of first impressions.
Gloria Hagen, Human Resources

Gloria Hagen

HUMAN RESOURCES

Leith Sather, Accounting

Leith Sather

ACCOUNTING

Alana Nikiforuk, I.T. Coordinator

Alana Nikiforuk

I.T. COORDINATOR

Meet The Team

Unlocking The Key To Engaging Answering Service Solutions

Our team prides itself on providing outstanding contact centre services, and we have the awards to prove it.

Decades of Experience

Since 1996, our dedicated team has been providing telephone answering service and alarm monitoring solutions that have helped businesses keep customers satisfied and operations running smoothly.
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Innovative Solutions

Our mission is to continue empowering companies with innovative and effective answering service solutions so they can remain connected and competitive in the modern marketplace.
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Live Receptionists

Having live receptionists provides a personal touch that automated systems simply cannot match. This approach ensures callers receive immediate, empathetic assistance from a real person, enhancing customer experience and professionalism.
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Service Areas

Industries We Support

We have solutions that work for a broad range of industries, and we have the expertise to back these solutions.

Energy Resources

In the energy sector, having one less challenge to worry about, like handling public complaints, monitoring assets and ensuring your lone workers are safe, can boost your operational productivity.
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Utility Suppliers

In an industry that demands 100% up-time, a contact centre can provide prompt and professional communication solutions to keep your operations running smoothly.
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Trades and Contractors

Improve your availability to your customers and prospective clients with a dependable 24-hour contact centre. We answer questions, schedule appointments, or dispatch your on-call as required.
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Real Estate

As a real estate agent, realtor or broker, you know how one missed call or email can impact your business. With our virtual receptionist solutions, you will never miss a critical engagement when you are busy.
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Legal Professionals

Offering professional contact centre solutions that provide you with experienced representatives to answer your calls, schedule appointments and take messages while professionally representing your office.
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Funeral Homes

When providing services in times of grief, every aspect of communication requires care and skill. You can trust us to care for your clients with the same attention to detail and professionalism as your own team would.
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Property Management

Offering 24-hour customer service is essential to your property management business. Our experienced agents know how to provide your tenants with professional service whenever they reach out
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Transportation Logistics

We focus on keeping your customers and your business connected. Our agents extend your operating hours, allowing customers to ask questions or schedule deliveries or equipment whenever convenient.
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Small Business

Customers now expect 24/7 contact, whether by phone, email or chat. Our solutions can provide around the clock service to meet your customers' expectations so you can focus on growing your business.
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Municipal Governments

Outsourcing your inbound communication gives your employees time to deal with mission-critical public issues. From emergency response dispatch to inbound call management, our agents are available 24/7.
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Healthcare Providers

Our 24-hour contact centre solutions improve efficiency and patient services by answering phone calls and scheduling appointments so that your team can focus on your essential healthcare functions.
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Homecare Services

During these tough times, staying connected is extremely important. Patient care is the top priority, and our home care or hospice answering service solutions can help you effectively stay connected to your patients.
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Award Winning Service

Service Supported by Operational Excellence

CAM-X 2024 Award of Distinction
NAEO Superior Agent Service Award
2020 Employee Recommended Workplace seal
CAM-X 2024 Award of Excellence Plus
Our Recognition and Awards

Client Testimonials

What Our Prestigious
Clients have to say

Our team is dedicated to working as a seamless extension of your business, representing your company in a positive and professional manner.
[trustindex data-widget-id=9f280ba596dd17431a96dd874ed] 
 
 
 
 
 
 
 
 
 
 
 
 Posted on Google Google 
 
 Sam S profile picture 
 
 
 Sam S 
 
 
 Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google. 
I recently outsourced my calls to a call center, and I must say that the experience has been exceptional, thanks in large part to the outstanding support provided by Kayleigh , our dedicated account manager.

From the moment I started working with them, I knew I had made the right choice. The call center representatives were friendly and attentive, making me feel confident that my customers would be well taken care of. They were always prompt in answering calls, ensuring that my customers never had to wait for assistance.

I cannot express enough gratitude for the call center's outstanding service. They have truly elevated my business operations and enhanced my customers' experience. I wholeheartedly recommend their services to anyone in need of a reliable and efficient call center solution.
  
 
 
 
 
 
 Posted on Google Google 
 
 Gignesthia profile picture 
 
 
 Gignesthia 
 
 
 Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google. 
Great staff, great environment, and everyone always ensures the clients are very well taken care of.
  
 
 
 
 
 
 Posted on Google Google 
 
 Amy Thompson profile picture 
 
 
 Amy Thompson 
 
 
 Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google. 
such an amazing company!

We Provide Outstanding Customer Service

Our team is dedicated to working as a seamless extension of your business, representing your company in a positive and professional manner.

Call us at (866) 605-2558 or fill out the contact form to learn more about our solutions and to receive your custom quote.

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