24 Hour Emergency Dispatch for Veterinary and Animal Hospitals
From livestock to cats, animal owners want to connect with a responsive veterinarian in times of medical distress.
“Pets are a big part of our lives, so much so that they are considered family in some cases… so my team and I understand where you are coming from when you call your veterinarian after hours.”
Stacy, Customer Service Representative
Having a contact centre for your animal hospital or veterinary clinic can add tremendous value to your practice. Maintaining the human touch is essential to building a relationship with your clients and earning and developing their trust.
Intercon Messaging understands how much your clients care about their pets because we are pet owners alike. When something is wrong with an animal, it can be a stressful experience. This is why we train our agents to be friendly and understanding, providing comfort and support to the most distressed pet owners.
We offer contact centre solutions supported by quality customer service. This includes call management, emergency dispatch and appointment scheduling for veterinarians and animal hospitals.
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When you are a 24-hour service, providing 24-hour support is easier than you might expect. Enlist the help of our 24/7 healthcare answering service to respond to questions, take messages or transfer calls to a specific person within your organization.
Overflow Answering Service
24 Hour Answering Service
Afterhours Answering Service
Centralized Answering Service
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People are busy. With our appointment scheduling service, we can manage your appointments around the clock, allowing your patients to reach out at a time most convenient for them.
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House calls are part of the business. Sometimes you have to respond to situations away from your clinic location, which can increase the presence of workplace hazards. Ensure your staff's safety with our lone worker monitoring solutions.
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People want to be able to reach your business at all times. They may have questions about pricing, hours and services. Our web chat and email support will ensure your customers receive immediate responses, so their messages do not sit in an inbox without an appropriate and timely response.
Helping You Care for Animals While We Care for Your Customers
Knowing every veterinary clinic handles things a little differently, we customize each service from the simplest needs to the most detailed protocols. The personalization of your solution ensures that the responses provided to your clients are precisely what you want. Whether you have one set of procedures or different instructions for each type of call, our system can be configured to accommodate your needs. Based on your specific protocols, we know what kinds of calls require your immediate attention and which ones can wait. Whether it is a general question about pet health or an emergency that needs to be urgently addressed, our team of agents can answer your calls and reduce the amount of time your callers spend on hold.
Cost Effective Contact Centre Solutions
Veterinarians are busy. One moment they are responding to an emergency, and the next, they are conducting a routine check-up. By utilizing our contact centre solutions, we can ensure that a live operator trained on the protocols you have put in place is available to field your calls. Offering 24/7 availability to your pet owners will reassure them that you are there for their needs.
Using a contact centre for your animal clinic can help you save time and money. Our solutions are cost-effective compared to staffing an in-house team. We are skilled in maximizing your productivity while reducing your labour costs. In addition, you are only paying for the time spent on your account.
Why Use a Contact Centre for Your Veterinary Clinic
Intercon Messaging has over two decades of providing customer service for animal health providers. Our agents are available 24/7 to boost your patient experience. With options such as appointment scheduling, emergency dispatch and lone worker monitoring, you can be confident in knowing that your clients and staff will be taken care of.
We want to help our clients build and maintain relationships with their customers. So we focus on creating positive interactions with your clients that are fueled by compassion, patience and understanding.
24/7/365 Service and Support
Customized Solutions To Meet Your Unique Needs
Experienced and Professional Agent Representatives
Access to Web Based Client Tools and Voice Logged Calls
Automated Message Summary Reports and Custom Account Analytics
Animal Hospitals
Veterinarian Facilities
Animal Treatment Centers
Mobile Emergency Providers
Resources for Veterinarian Clinics
Provide Quality Customer Service To Your Patients
Our team knows how important it is to have a dependable animal health answering service that your patients can rely on.
Call us at 1-866-605-2558 or fill out the contact form to learn more about our solutions and to receive your custom quote.