Virtual Receptionist Services for Legal and Financial Firms
From legal practitioners to financial firms, Intercon Messaging offers professional contact centre solutions that provide you with 24/7 coverage. Our services can help your organization thrive by capturing new leads, increasing productivity and enhancing client services.
Whether out of the office or attending a meeting, missing a call may mean you are missing an opportunity.
“Our team knows that when a customer goes to the trouble to reach out to a business, it’s because they need a certain level of assistance that only a live representative could provide.”
Megan, Customer Service Representative
Flexible Support for Your Legal or Financial Firm
Every company has busy and slow times, and we all need to unwind during our downtime. And being accessible during those times, no matter what time of year or day of the week, is critical to maintaining a good reputation in the industry.
Whether that is after-hours, all the time or whenever you want, we can quickly adapt our services, and you can rest assured that a professional representative is handling your client inquiries with skill and professionalism.
-
Answering Service and Messaging
When you are out of the office, the last thing you need to worry about are the calls you miss. Enlist the support of our 24/7 agents to address your calls.
-
Appointment Management
Most offices rely on scheduling tools to organize their day. We can manage your appointments, allowing your client’s to reach out at a time convenient for them.
-
Web Chat and Email Response
People want to be able to reach your business at any time. Our web chat and email support will ensure your customers receive an immediate response.
-
Schedule a Consultation
Want to know more about our services and ensure we are a good fit for your organization?
Stay Connected With Our Affordable Solutions
Lawyers and financial advisors are often busy attending meetings or assisting their clients. Utilizing our legal and finance contact centre services ensures that every client gets responsive and professional customer service, even when you are unavailable.
Using a contact centre for your legal practice or financial firm can help you save time and money. Our solutions are cost-effective compared to staffing an in-house team. We are skilled at maximizing productivity while reducing labour costs. And, like any professional service, you only pay for the time spent handling and engaging with your callers.
Effective Customer Service Outsourcing
Hiring a team of customer service representatives to engage your clients and professionally represent your practice is a great way to stand out from the competition. Whether it's 24-hours or after-hours support, the team at Intercon Messaging can assist you with delivering effective customer service.
Why Choose Our Reliable Services
When dealing with highly sensitive issues, confidentiality and integrity are essential. You can trust our experienced, well-trained team to handle such calls with expertise and professionalism. We work under your direction, so you can always trust that calls are conducted as expected. You can count on us to take accurate messages, provide appropriate responses, and identify when we should escalate calls directly to you.
24/7/365 Service and Support
Customized Solutions To Meet Your Unique Needs
Experienced and Professional Agent Representatives
Access to Web Based Client Tools and Voice Logged Calls
Automated Message Summary Reports and Custom Account Analytics
Law Practices
Mediation Firms
Legal Advisors
Investment Firms
Financial Advisors
Insurance Providers
Resources for Legal and Financial Firms
Expertise You Can Rely On
Our team is dedicated to working as a seamless extension of your business, representing your company in a positive and professional manner.
Call us at 1-866-605-2558 or fill out the contact form to learn more about our solutions and to receive your custom quote.