Establishing a strong partnership between a vendor and a client is essential for the success of any business. This partnership requires a thorough understanding of the client's needs and the tools and services that are available to support those needs. For our answering service operations, this means mastering the intricacies of contact centre software solutions provided by vendors such as Amtelco.

Your flow state is when you feel completely at ease and lost in a task, leaving your sense of time and even identity behind. It was first described by psychology researcher Mihaly Csikszentmihalyi, where it is an optimum state often associated with professional athletic performances or professional musicians.