Intercon Insights Blog
Missed Opportunities: The Economic Impact of Not Answering a Phone Call
Believing you can return a customer's call and win over their business as if the initial call was never missed is a misconception that's increasingly risky to hold onto. Missed calls are not just about one lost conversation; they signify missed opportunities to grow your business, make a good first impression, and foster new leads.
The Power of Vendor Partner Relationships
Establishing a strong partnership between a vendor and a client is essential for the success of any business. This partnership requires a thorough understanding of the client's needs and the tools and services that are available to support those needs. For our answering service operations, this means mastering the intricacies of contact centre software solutions provided by vendors such as Amtelco.
Always There for You: How an Answering Service Supports Real Estate Agents
In today's competitive real estate market, an answering service provides you with a trusted and affordable alternative to hiring an in-house receptionist, drastically reducing your costs and customer service challenges. You won't have to worry about the expenses associated with hiring, training, and retaining a full-time employee or managing a digital phone system yourself. Instead, you'll have access to a team of professionals who are ready to serve your clients round the clock.
The Power of First Impressions: How Virtual Receptionists Support Your Business
Your business's success hinges on the power of first impressions. And in today's digital age, a virtual receptionist is your secret weapon to nail that first impression every time. Virtual receptionists are not just automated voices but real people offering top-notch service around the clock.
The Influence of Language on Perception and Engagement: Insights from an Answering Service
Language not only facilitates communication but also serves as a bridge for connection between individuals. By recognizing the impact of language on our perception and understanding, we can begin to appreciate the diversity of human experiences and the incredible role that language plays in shaping our interactions with the world.
Intercon Messaging is The Recipient of Three National Call Management Awards
At the 2023 Annual Canadian Call Management Association (CAM-X) Convention, hosted in Calgary, Alberta, a remarkable moment unfolded for Intercon Messaging as we proudly received not one, not two, but three national awards in recognition of our service.
The First Female Telephone Operator in History
In 1878, something groundbreaking happened that changed the way we communicate forever. Emma Nutt, a remarkable young woman with a soothing voice, became the first female telephone operator in the world.
Improving Patient Experience: The Benefits of Hiring a Healthcare Answering Service
In the healthcare industry, patients expect to receive prompt and efficient service. They want to be able to access information and schedule appointments quickly.
Outstanding Service Earns International Award
Intercon Messaging has been honored with the exclusive 2023 Superior Agent Service Award, presented annually by the National Amtelco Equipment Owners. This association of Amtelco users is dedicated to education, networking, and development of best practices among members.
Good Enough
We work hard so we can feel like we "deserve" to rest on weekends, days off or vacations. And even while on vacation, we work hard at enjoying ourselves and having fun. It can all be very exhausting. And when do we have time to REALLY rest? When we retire? How many of us are "running on fumes"?
Why Experienced Businesses Don't Cut Back Their Customer Service Budget
Consumers often say that customer service is not what it used to be, and thanks to innovative customer service solutions, like those offered by Intercon Messaging, the opportunity to retain customers and secure new ones along the way, has become easier to do.
Of Course…The Answering Service Industry is Still Alive
Yes… text, email, voicemail and mobile apps work, but they can't demonstrate the understanding, empathy or compassion that an agent can. A heart emoji will never replace the kindness, patience and experience of talking to a person. Human input can go a long way in understanding service expectations and customer needs in a world driven by automation and artificial intelligence.
Using Our Unique Voice To Increase Humaneness
Hearing someone’s voice helps us recognize them as humans and therefore treat them more humanely. It’s often a key component in making a sale and a central element to any interaction we have. For instance, whenever we read, we do so with a voice inside our heads. You probably hear a voice echo as you read these lines.
Truckers Keep This World Turning
As a 24/7 telephone answering service, Intercon Messaging is thrilled to provide 24/7 telephone answering service and dispatch support to many businesses in the trucking industry. We salute, value, and know what a significant contribution you make to our lives.
The Role of Answering Services in Improving Customer Service for Supply Chain Management
Recently, there have been many challenges for supply chains around the world. Staff shortages and employee call-offs are two main reasons for delayed deliveries that slow the flow of raw materials and goods to the end-user.
Outbound Reminder Services That Support Lotteries, Elections and Other Professional Services
As an affordable alternative to hiring additional staff for your organization, this type of outsourced service can assist with streamlining your calendar, improving office efficiency, as well as increasing sales, and generating new leads.
Why I.T. Companies Should Use a Call Centre for Help Desk Support
An I.T. help desk is one of the best ways to deliver responsive service to customers. It can also provide internal users with the most up-to-date information and support regarding your company’s processes, products, and services.
Property Managers Benefit from After Hours Service
Regardless of what time of day or night it is, property managers know that when tenants have an emergency or they think they do, they’re going to call. There's nothing like getting a non-emergency call in the middle of the night, and this is precisely why many property managers outsource their call answering to a professional answering service.
Top 5 Benefits of Using a Live Telephone Answering Service
How often do you get frustrated when you call a business, and nobody picks up? It costs money and missed opportunities, not to mention that it reduces customer satisfaction. It can also impact your reputation as a responsive business if customers can’t get in touch with you. Luckily, there is a solution, outsourced telephone answering services.
How Live Virtual Receptionists Can Support Small Businesses
If you are a small business owner or starting up a new company, things can get hectic real fast. It’s easy to get caught in the vortex of working in your business vs. building it. This is where a professional answering service that provides live virtual receptionist services can be of value.