Your business's success hinges on the power of first impressions. And in today's digital age, a virtual receptionist is your secret weapon to nail that first impression every time. Virtual receptionists are not just automated voices but real people offering top-notch service around the clock.

At the 2023 Annual Canadian Call Management Association (CAM-X) Convention, hosted in Calgary, Alberta, a remarkable moment unfolded for Intercon Messaging as we proudly received not one, not two, but three national awards in recognition of our service.

In 1878, something groundbreaking happened that changed the way we communicate forever. Emma Nutt, a remarkable young woman with a soothing voice, became the first female telephone operator in the world.

In the healthcare industry, patients expect to receive prompt and efficient service. They want to be able to access information and schedule appointments quickly.

Intercon Messaging has been honored with the exclusive 2023 Superior Agent Service Award, presented annually by the National Amtelco Equipment Owners. This association of Amtelco users is dedicated to education, networking, and development of best practices among members.

Yes… text, email, voicemail and mobile apps work, but they can't demonstrate the understanding, empathy or compassion that an agent can. A heart emoji will never replace the kindness, patience and experience of talking to a person. Human input can go a long way in understanding service expectations and customer needs in a world driven by automation and artificial intelligence.