Your business's success hinges on the power of first impressions. And in today's digital age, a virtual receptionist is your secret weapon to nail that first impression every time. Virtual receptionists are not just automated voices but real people offering top-notch service around the clock.

Consumers often say that customer service is not what it used to be, and thanks to innovative customer service solutions, like those offered by Intercon Messaging, the opportunity to retain customers and secure new ones along the way, has become easier to do.

Yes… text, email, voicemail and mobile apps work, but they can't demonstrate the understanding, empathy or compassion that an agent can. A heart emoji will never replace the kindness, patience and experience of talking to a person. Human input can go a long way in understanding service expectations and customer needs in a world driven by automation and artificial intelligence.

Hearing someone’s voice helps us recognize them as humans and therefore treat them more humanely. It’s often a key component in making a sale and a central element to any interaction we have. For instance, whenever we read, we do so with a voice inside our heads. You probably hear a voice echo as you read these lines.

Human input can go a long way when it comes to understanding your customers, their expectations, and needs. In a rapidly changing world, this can be a great pathway to sustainable business success and driving customer loyalty.

You’d think that Chatbots would be a convenient technology for automating and streamlining customer service. At least that was the intention. The problem is that people still want to talk with a live person, and many times companies don't share any helpful information on their website for live support.

Recently, there have been many challenges for supply chains around the world. Staff shortages and employee call-offs are two main reasons for delayed deliveries that slow the flow of raw materials and goods to the end-user.

Intercon Messaging Inc. of Drayton Valley, Alberta, has been honoured with the exclusive 2021 Award of Excellence for 21 years. The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services, including telephone answering and message delivery.

As an affordable alternative to hiring additional staff for your organization, this type of outsourced service can assist with streamlining your calendar, improving office efficiency, as well as increasing sales, and generating new leads.

The ability to adapt, make quick decisions, and steer through change is critical for every organization. However, when the need for superior talent increases, business owners and hiring managers can find it challenging to attract and retain top talent while managing day-to-day administrative functions.

An I.T. help desk is one of the best ways to deliver responsive service to customers. It can also provide internal users with the most up-to-date information and support regarding your company’s processes, products, and services.

If you are a small business owner or starting up a new company, things can get hectic real fast. It’s easy to get caught in the vortex of working in your business vs. building it. This is where a professional answering service that provides live virtual receptionist services can be of value.

Being an effective vendor-partner requires full engagement in a business relationship. Vendors and clients should equally participate in a mutually reciprocated collaboration. Being a committed vendor-partner is what truly sets the stage for a successful and productive long-term business relationship.

We all know the primary driver of every business is client satisfaction. We also know that it's not always easy to achieve. Nowadays, consumers not only expect excellent service; they also expect to speak with a live person who can address their needs quickly. This is the differentiator between good service and a great customer experience.

Panic attacks are when a person finds themselves feeling intensely fearful, like they are faced with a fight-or-flight situation. This may be due to anxiety. Panic attacks may come with a sense of terror or dread, shortness of breath, rapid heartbeat, dizziness or shaking. They can be so intense that the person may believe they are going to die or feel like a heart attack.

Customer-centric organizations benefit from improving their service delivery through the use of a professional call center. Generally speaking, businesses of all sizes aspire to be as responsive as possible regarding customer service but need a solution to streamline their processes when communicating effectively.

Have you ever stopped to think about how much a missed sales call could cost your business? Let’s take a minute and do the math . . . Multiply the amount of your average dollar sale by the number of hang-up calls you get on your voicemail. This ballpark number is a good benchmark for how much revenue you could be leaving on the table and giving up to a competitor.

At any place that takes calls, one must deal with angry callers. In this post, we’re going to explore some tips for doing that. Overall, you are trying to make them happy. Try to remain positive for a resolution. Give them options to empower them and ask if they have any other issues that might need help when their main problem is addressed.

Let’s say you have a farming client whose field worker is operating a large piece of equipment, and suddenly it breaks down and production halts. The foreman or field supervisor immediately calls you for emergency service, but you can't answer the call. They call your competitor, and you've just missed a profitable service call.

We're in an era where many companies who had brick-and-mortar locations now have been forced to pivot their business to an online platform — better known as click and order commerce. This has made logistic outsourcing one of the most profitable ways for big businesses to remain competitive and scale their operations.