The Rise of Third-Party Logistics (3PL) Companies — A New Emerging Trend
We're in an era where many companies who had brick-and-mortar locations now have been forced to pivot their business to an online platform — better known as click and order commerce. This has made logistic outsourcing one of the most profitable ways for big businesses to remain competitive and scale their operations. Outsourcing on many levels is very developed thanks to the support of specialized call centres and a remote workforce — but there is plenty of room for growth.
Big companies are starting to focus on the value of using call centers like Intercon Messaging to assist with business operations rather than managing logistics and technical processes in-house. In times like this, the only challenge for these companies is how they can effectively manage and ensure service quality and on-time delivery.
Creating an effective strategy within the supply chain is of huge importance. For example, the transportation industry is one of the most popular sectors relying on outsourcing for growth and quality service.
The Growth of Third-Party Logistics Providers (3PL) In the Transportation Industry
There are plenty of global companies that offer transportation services and are very successful in what they do. Common examples include COSCO, DHL, FedEx, Maersk, UPS, and yes, Amazon.
Many of these companies use 3PLs to manage and optimize their freight logistics, enabling them to focus on other priorities. In an industry like this, finding a 3PL with a solid track record of providing quality transportation management is essential — and this is where our team of professional call agents comes in to support.
The advantages of hiring a 3PL provider are numerous. First of all, these providers have a vast resource network compared to an in-house supply chain and delivery system. Companies can now save time and money by outsourcing logistics dispatching to a call center.
Outsourcing to Call Centers with State-of-The-Art Dispatching Systems
Supply chain management and logistics dispatch are going through many changes. At Intercon Messaging, we see ourselves as a 3PL, but we also support other logistic providers. With our state-of-the-art technology and advanced call center platform, we partner with big companies (like the ones mentioned above) as an outsourced partner and resource to assist with improving client service and product delivery.
We have invested significantly in telephone and internet infrastructure to support our dispatching ability to better serve you and your customers. We are also available to support smaller 3PLs not only in the transportation industry but in other industries in the logistics arena.
Managing service quality should no longer be a challenge. Intercon Messaging has been providing call center and virtual receptionist services for decades. We have an in-depth understanding of how to successfully deliver 24/7/365 outsourced call center and dispatching services to support your logistics needs.
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For more information about our dispatch services, visit this link or call us at 866-605-2558.