Flexible, adaptable and at your service

You probably don’t need us to tell you that doing business in a stuttering economy isn’t always a whole lot of fun.  It can seem as if there’s never quite enough time to really get a grip on all of the competing priorities that are jostling for your attention.  But the good news is that help is available. And the even better news is that getting top-quality assistance can be far less challenging, less costly and less complicated than you might expect.

The number one priority of Intercon Messaging is to be easy to do business with. Intercon’s core services include alarm monitoring and live call answering. They are here to help you stay organized and on top of things. And they can help to take the pressure off when things get busy or when you just need a break.  A missed phone call is a missed opportunity. Working with Intercon you’ll no longer have to worry about who’s going to answer those important calls.  And Intercon’s live call agents will also make sure your business always comes across as well-run, polished and professional.

Intercon’s customer service agents are trained to work seamlessly as part of your team. A live agent can represent your business and work on your behalf answering questions, taking messages, scheduling appointments and more. And that can leave you free to focus on the things that you do best. 

Cheryl Bouchard, Intercon Messaging’s Client Care Manager, says the company is proud to be easy to work with. That means they focus on being adaptable, flexible, and always at your service.

And that’s true from the minute you first get in touch. It’s very simple to start working with Intercon. You’ll never be asked to sign a contract. Intercon’s aim is to build a relationship by working closely together and getting to know their clients. That first contact is important because every customer is unique and comes with his or her own set of needs and wants. For a new customer, a basic account can be set up in a couple of hours. If you’re looking for something a little more complex, pick a start date and Intercon will work with you to have everything in place when you’re ready to go.  

“Depending on the type of account or service we’re providing, there may be training involved for our agents in order to ensure they are educated and familiar with the company,” Cheryl says. “We also offer to meet with our clients to show them the system and how the service will work for them.”

An Intercon customer is able to select the customized service that meet the requirements of his or her business. Once again, flexibility is key and there’s no room for cookie cutter solutions. Just want your phone line answered between 7 p.m. and 9 p.m. on a Wednesday? Intercon can do that. Want your phone answered 24/7 during your busiest time of year? Intercon can do that. Need around the clock call answering with a detailed report of every incoming call emailed to you regularly? Intercon can do that too.

And that’s just Intercon’s call answering service. The company also offers a range of additional services designed to meet your needs and exceed your expectations. Those services include such things as conference call support, GPS monitoring, lone worker support, a live chat feature for your web site and more. 

While Intercon’s staff can help to guide you through a list of what’s available, the final decision about what services you need is up to you. After all, you’re the one who knows your business best, and that holds true whether you’re just looking for some help to answer your phone while you’re busy, or for something much more detailed. 

 “The client’s needs are generally determined by the client themselves,” says Cheryl. “When we receive an online or phone inquiry, the client already knows what type of service they are in need of. In order to prepare a setup package we engage in conversations to ensure we understand their needs and what’s most important to them.”

And you may be surprised by the number and variety of services Intercon offers.  With technology constantly evolving there are new and emerging solutions to many of those long-term business challenges you’ve been struggling with. Never assume that something can’t be done. Intercon is constantly upgrading its tools and its technology. They will work with you to find a practical solution to any issue you may be facing in any of the areas in which they operate. And whichever services you select, support is never far away.

“Once the account is live, we’re in close contact for the first few months to ensure their needs are being met and we are meeting their expectations,” says Cheryl.  “Because we’re easy to do business with, we clearly communicate to our clients just to let us know right away if something’s not working for them so any issues can be addressed and handled immediately.”

If you’re interested in learning more about customized solutions that can ease your workload and aid your bottom line, call 866 605 2558 or request a quote today.