Make Every Connection Count
With Answering Service and Monitoring Solutions from Intercon Messaging
24 Hour Client Focused Answering Services
At Intercon Messaging, our mission is to provide reliable and efficient communication solutions for Canadian businesses of all sizes. Through innovative technology and personalized customer service, we strive to be the industry leader in 24-hour answering and monitoring services that keep you connected.
Our suite of communication tools is designed to be intuitive, reliable, secure, and above all else — effective. We will make sure your organization is able to keep up with the demands of today's digital world while providing an exceptional experience every time someone interacts with your business.
For over two decades, Intercon Messaging has helped organizations like yours with our specialized answering services and monitoring solutions.
We have a team of experts who are passionate about helping businesses get the most out of their communications. From assisting callers with inquiries to giving employees a safe arrival on-site, we ensure that companies can communicate quickly and easily.
Whether it’s assisting your callers with their inquiries or ensuring your employees arrive on-site safely, we believe it should be simple for companies to communicate efficiently. With us as your partner, you can trust our team of experts. We want to show you how we can help deliver an engaging and helpful experience with every call, text, chat or email.
Contact Centre and Answering Service Solutions
Managing your customer service experience is an essential decision for any company. Our team specializes in delivering quality call management solutions and understands the importance of first impressions. So, we treat every engagement as a representation of both our service and our client’s business.
Equipment and Asset Monitoring Solutions
Alarm callout systems are only effective if they reach someone and generate a response. By routing your alarm notifications through our 24/7 monitoring centre, you ensure each critical alarm notification will be acknowledged by a 24/7 live agent and dispatched appropriately.
Working Alone Check In and Monitoring Solutions
When your staff are working alone, effective lone worker monitoring can increase safety and reduce your liability. Our experienced customer service agents will ensure that your procedures are followed so that your employees remain connected if the unthinkable happens.
Emergency Response and Dispatch Solutions
During an emergency, a dispatch agent is the first critical contact in the incident response chain. They often determine the required action and dispatch the most appropriate person to deal with issues like water main breaks, industrial incidents or natural disasters.
Reliable Call Management and Monitoring Solutions Supported by Trained and Knowledgeable Customer Service Agents
Not all contact centres are the same. Unlock the secret to exceptional 24 hour service. Our team is passionate about customer service and committed to providing reliable, dedicated services
Unlocking The Key To Engaging Communication Solutions
Decades of Experience
At Intercon Messaging, we have been helping organizations stay connected to the outside world for over two decades. Since 1996, our dedicated team has been providing telephone answering service and alarm monitoring solutions that have helped businesses keep customers satisfied and operations running smoothly.
Innovative Solutions
Our mission is to continue empowering companies with effective communication solutions so they can remain connected and competitive in the modern marketplace. We are proud to offer unique communication solutions through advanced technology, exceptional customer service and personal attention.
Live Receptionists
With our team of expert agents behind you, we can show you how easy connecting with customers can be. From live-patch calls to text messaging or email, you will have all the tools needed for efficient communication right in one place – eliminating stress and saving you time from having to switch between multiple resources.
Industries We Support
Having one less challenge to worry about, like managing calls, monitoring notifications or ensuring your lone workers are safe, can boost your productivity. In a world that demands 100% up-time, Intercon Messaging can provide prompt and professional solutions to improve your availability or keep essential operations running smoothly.
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How We Help You
We have the experienced staff you can count on and the script management you need to provide seamless, reliable solutions. It is our ability to customize solutions that allows our clients to decide how their customers or assets are managed, from the initial answer phrase to the way we dispatch.
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Award Winning Service
As an award-winning, 24/7 contact centre, our clients know the value and benefit of having Intercon Messaging as their one-stop vendor partner. They can feel confident knowing that their account is managed by a professional customer service representative focused on delivering quality and excellence.
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Schedule a Consultation
Want to know exactly how our system works, the cost of our service and how our team can assist you? Then, let’s chat today.
Intercon Insights
We Provide Outstanding Customer Service
Our team is dedicated to working as a seamless extension of your business, representing your company in a positive and professional manner.
Call us at 1-866-605-2558 or fill out the contact form to learn more about our solutions and to receive your custom quote.