Many business owners are challenged with the lack of staff and limited availability of their employees. One of the best ways to recover in these unprecedented times is by outsourcing certain roles to professional service providers such as a 24 live answering and receptionist service.

In order to stay competitive and satisfy customer expectations, even small and medium size businesses must provide a point of contact outside of normal business hours. An after-hours answering service can be the solution to streamline customer needs with your service delivery. Don’t risk missing another call and losing out on new business.

The I.M. OK Work Alone App is more than just a monitoring service. In fact, it goes one step beyond hiring a telephone answering service simply because the App provides real-time tracking and prevents distractions when employees are driving — which can potentially reduce your liability in the event of an accident.

In times where payroll costs are high and work hours are limited, an outsourced live virtual receptionist team makes for an effective way to reduce labor costs. According to Forbes, one of the key pillars for business infrastructure comes from implementing a virtual team that can provide telephone answering, take messages and dispatch to your on-call technicians.

Inevitably, there will be failures at times, but try to turn them into lessons to learn from. Think about what you’ll do the next time, even try to come up with concrete rules or guidelines from your experience. It is also important to remember to stay in the present moment. Not just the day or the hour, the exact moment.

It is an opportunity to have a vendor partner and outsource reception/control room functions to a professional award winning service. The telephone answering services of today are sophisticated, state of the art control rooms with highly skilled agents answering, handling and dispatching calls in a variety of ways.

Most of us live with a constant stream of internal statements, criticisms and commands running through our heads. But we do have a choice. We don’t have to let them define us or our days, says psychology researcher Steven Hayes.

The benefits to your organization of a telephone answering service practicing outcome based leadership is that the staff willingly accept your feedback and work with the team to improve the data collection during your calls and update the process to better meet your needs on an ongoing basis.

During these troubled times let us help provide the calm in the storm. Intercon Messaging, a telephone answering service, has been providing calm professionalism during the storms (many types) for over 23 years. Our long term strategy has been to calm your storm, whether during a business transition, a time when you were growing like crazy and could not manage workloads, or during a time where your receptionist is out of the office handling other priorities.

What if each call is worth $200.00, that call turns into having that client every month of the year for $200.00 = $2400.00 per year. With one more call like that every month, 24 months later you still have all those new clients for $200.00 each per month = the potential increase in revenue is substantial.

The transportation industry never sleeps and customer service is what drives your business (pun intended). Missed calls can mean missed revenue. Given the round-the-clock service expected of transportation companies, a call center can help ensure your business runs more efficiently.

Proper nutrition is very important when you’ve got to spend long periods of time at an activity. You want to avoid peaks and troughs and instead maintain a steady rate of energy from your snacks and meals.

If you or a loved one is getting on in years, or if you suffer from a chronic medical condition or are otherwise physically challenged, then a medical alert system can be, quite literally, a life saver.

Who’s watching your business when you’re not around? Who’s monitoring your alarms and ensuring everything is as it should be at all hours of the day on every day of the year?

There are a variety of exercises one can do while sitting to stretch, loosen up and stay active even when you can’t leave your desk. Exercise produces positive results such as elevated mood and energy levels, while also helping with circulation and mobility on the job.

Every bit of the success we’ve enjoyed at Intercon Messaging over the years has been down to the diligence and dedication of the people who work here. It’s as simple as this; our staff are at the core of everything we do. They are the heart and soul of our business.

The approach of the Alberta Family Day weekend is a reminder of how difficult it can be to set aside time to be with your loved ones. All of our lives are so busy; it’s hard to find the time to catch your breath. That’s especially true if you’re an independent business person or work in a field like real estate.