Why Do We Answer Phones For A Living
Mostly because we love people… but there are some other reasons too…
As the CEO, when I first purchased a telephone answering service more than 23 years ago, it was because I wanted to own and lead the type of business I wanted to work for. I bought into a business I had never worked in and soon discovered I knew very little about it. Years prior I was in their control room and overheard the team dispatching Fire, Police and Ambulance to a motor vehicle collision in a winter snowstorm. Quickly I realized that we were operating as an outsourced control room for all sorts of emergencies including Fire and Ambulance dispatch.
The “secondary” emergencies were all sorts of automated telephone and two–way radio alarms. Some were more urgent than others. Some, but not all included water treatment plants, sewage treatment plant alarms, elevator alarms, plus oil and gas facility alarms. I all of a sudden realized that there was no one at these plants all the time. The team at Intercon Messaging were partners with these companies and were their offsite operators in place of staffing their own 24/7 control rooms. We were it :-)
Elevator alarms are activated by a person in the elevator in the event the elevator stops and you are unable to get the doors open. That happened to me once in my first career after graduating from NAIT in 1974, the elevator stopped. Someone panicked. We were able to pry the doors open in between 2 floors and push her up and out; not really sure how things would have played out if we had to wait for a repair technician to attend. Ejecting her was much safer at least in our 20-year-old minds.
Why a Telephone Answering Service?
The answer to that was rapidly revealed to me. Utilizing the services of a telephone answering service gives people freedom and the opportunity to outsource calls to a professional service for a fraction of the cost of staffing your own centre 24/7/365. It is an opportunity to have a vendor partner and outsource reception/control room functions to a professional, award-winning service. The telephone answering services of today are sophisticated, state of the art control rooms with highly skilled agents answering, handling and dispatching calls in a variety of ways.
Why do Businesses Hire an Answering Service?
Here are some of the “WHY” in the words of our agents:
Our clients hire us because of the name that we have established in this industry. They believe in Intercon’s capabilities and agent skills.
Our clients hire us through word of mouth or referral, especially when they are unable to keep up with their call volumes but hiring additional people is not warranted financially.
I believe that our clients hire us because we are there for them; 365 days 24/7. We are flexible for our clients and make sure we meet everyone’s individual needs to the best of our abilities. We have a diverse team that’s friendly and personable. We give our clients time freedom and ensure they do not miss any calls.
Our customer service and professionalism, our company integrity and core values. At Intercon we are dedicated to providing excellent customer service.
It is quicker and less expensive outsource to a telephone answering service. We are already trained to do this for clients and can handle high call volumes. We are live people and not an automated system so we are able to provide prompt and efficient service.
Call volumes can get crazy, outsourcing to a telephone answering service is less time consuming and more cost effective, it's better than hiring someone in house and training them. We already provide the service they are looking for, we are live people (not automated)
Our clients hire us because we are a highly efficient reception solution. We are accurate and dependable. We offer exceptional quality of service and are proud to always go above and beyond for our clients.
Our clients choose us because they find value in what we have to offer. Ultimately, I believe they choose us over our competition because of our ' down-to-earth' vibe. We are relatable, and our clients like us.
Clients hire Intercon Messaging because we are a friendly voice, confident in our abilities, knowledgeable and have a fabulous reputation.
Why have your calls answered 24/7/365, or just after hours?
You are growing rapidly and want to outsource your entire tier one support function. Intercon’s team has the ability to build and manage a team to supply that service for you.
The property management industry generally uses an after-hours calls service to triage and dispatch emergency calls to the correct responding agency immediately. The other calls would be emailed to your office to be handled during regular business hours.
Your business is in the 24/7/365 world too and you know that your dispatchers are on the phone more than half the time but you know your clients appreciate a live answer. They want to know they will get a call back quickly. Having a live backup option for your after-hours dispatch ensures you provide a prompt response to every potential customer.
Intercon Messaging has a team of skilled professionals capable of providing these services.