As the end of 2022 draws near, my team and I want to connect, thanking all of you for another amazing year of loyalty, trust and kindness. The success of Intercon Messaging is based on the relationships our team has built with our clients and vendors, and we really wouldn't be where we are without you.

Yes… text, email, voicemail and mobile apps work, but they can't demonstrate the understanding, empathy or compassion that an agent can. A heart emoji will never replace the kindness, patience and experience of talking to a person. Human input can go a long way in understanding service expectations and customer needs in a world driven by automation and artificial intelligence.

At the 2022 Annual CAM-X Convention, Intercon Messaging received our 22nd consecutive Award of Excellence (Top 10 Score), our 21st consecutive Award of Distinction (Top Score), and our 4th consecutive Award of Excellence Plus Dispatch for exceptional call management and response.

Hearing someone’s voice helps us recognize them as humans and therefore treat them more humanely. It’s often a key component in making a sale and a central element to any interaction we have. For instance, whenever we read, we do so with a voice inside our heads. You probably hear a voice echo as you read these lines.

Your lone worker solution should complement your policy, improve safety operations and program management, increasing communication and engagement with your lone or remote employees.

Most businesses do not have a dedicated, 24/7 customer service representative, let alone a team of them. Working with a 24-hour answering service, like Intercon Messaging, is an approach many businesses adopt as part of their customer service management strategy.

While many businesses can benefit from contact centre services, those in the energy sector can particularly benefit from our round-the-clock services and experienced agents. Take a look at why it might be time to hire an answering service for your oil and gas or alternative energy business.

Not every industry or occupation has the same check-in procedures or utilizes the same type of monitoring tools. Here at Intercon Messaging, we offer a wide variety of capabilities and flexibility with our I.M OK Work Alone app that can easily integrate with most 3rd party GPS devices.

A call answering service offers plenty of benefits to almost every business or organization. This is a service designed as a solution to improve your customer satisfaction, operational efficiency, and lift the burden of answering the phone from your staff.

As a 24/7 telephone answering service, Intercon Messaging is thrilled to provide 24/7 telephone answering service and dispatch support to many businesses in the trucking industry. We salute, value, and know what a significant contribution you make to our lives.

Human input can go a long way when it comes to understanding your customers, their expectations, and needs. In a rapidly changing world, this can be a great pathway to sustainable business success and driving customer loyalty.

You’d think that Chatbots would be a convenient technology for automating and streamlining customer service. At least that was the intention. The problem is that people still want to talk with a live person, and many times companies don't share any helpful information on their website for live support.

Intercon Messaging was first established to meet the growing needs of the oil and gas industry, and we are most grateful for this exciting ride called the oil and gas industry. Our team shares the Canadian desire for a sustainable energy future, and the industry continues to be at the very heart of our business.

Recently, there have been many challenges for supply chains around the world. Staff shortages and employee call-offs are two main reasons for delayed deliveries that slow the flow of raw materials and goods to the end-user.

Intercon Messaging Inc. of Drayton Valley, Alberta, has been honoured with the exclusive 2021 Award of Excellence for 21 years. The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services, including telephone answering and message delivery.

As an affordable alternative to hiring additional staff for your organization, this type of outsourced service can assist with streamlining your calendar, improving office efficiency, as well as increasing sales, and generating new leads.

The ability to adapt, make quick decisions, and steer through change is critical for every organization. However, when the need for superior talent increases, business owners and hiring managers can find it challenging to attract and retain top talent while managing day-to-day administrative functions.

An I.T. help desk is one of the best ways to deliver responsive service to customers. It can also provide internal users with the most up-to-date information and support regarding your company’s processes, products, and services.

Regardless of what time of day or night it is, property managers know that when tenants have an emergency or they think they do, they’re going to call. There's nothing like getting a non-emergency call in the middle of the night, and this is precisely why many property managers outsource their call answering to a professional answering service.

With an emergency response answering service, you can prepare for unexpected emergencies, disasters, inclement weather, and anything else that can compromise your business operations. Most importantly, you can still be available for your customers, employees and vendors when they need you the most.