Property Managers Benefit from After Hours Service

Regardless of what time of day or night it is, property managers know that when tenants have an emergency or they think they do, they’re going to call.

There's nothing like getting a non-emergency call in the middle of the night, and this is precisely why many property managers outsource their call answering to a professional answering service.

The reality is property managers are very busy and, many times are unavailable to answer the phone. Whether they are showing properties or in meetings, not answering the phone is something they can’t escape. This can hurt the ability to reduce vacancy rates and even grow their property portfolio.

Because of this, many property management companies outsource their call answering to a professional telephone answering service or call centre as an efficient and affordable solution. Below, we explore the features and benefits of what value a property management company can expect to receive by utilizing the support of a 24-hour live answering service.

24/7 Coverage

Property managers find it easy to improve their bottom line and have every call answered with options such as 24/7 live coverage. Being able to answer the phone at any time of the day, during weekends and on holidays, improves the quality of the tenant service — especially if there is an emergency maintenance issue.

Most property management offices have calls come in after regular business hours. Therefore, having after-hours coverage is essential to ensuring and improving responsiveness. With after-hours call answering support, you can ensure all calls are answered, and tenant issues are addressed responsively.

An answering service for property managers can work in tandem with your staff, especially during periods of high call volume. When you can’t answer incoming calls during a peak season, you can rely on a call overflow answering service to ensure your calls are answered promptly.

Emergency Dispatch

Keeping tenants is often more challenging than getting new ones. What’s important to keeping them is the ability to respond to them when they need you.

With an emergency answering service for property managers, you and your maintenance staff are virtually reachable 24/7/365. According to your protocols, live agents can take all these types of calls, assess the situation, and proceed to dispatch to the correct on-call personnel for optimum tenant service.

A reliable 24-hour property management call centre allows you to customize everything, from your call answering scripts to your overflow triggers, call forwarding options, and more.

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