Your lone worker solution should complement your policy, improve safety operations and program management, increasing communication and engagement with your lone or remote employees.

Most businesses do not have a dedicated, 24/7 customer service representative, let alone a team of them. Working with a 24-hour answering service, like Intercon Messaging, is an approach many businesses adopt as part of their customer service management strategy.

While many businesses can benefit from contact centre services, those in the energy sector can particularly benefit from our round-the-clock services and experienced agents. Take a look at why it might be time to hire an answering service for your oil and gas or alternative energy business.

Not every industry or occupation has the same check-in procedures or utilizes the same type of monitoring tools. Here at Intercon Messaging, we offer a wide variety of capabilities and flexibility with our I.M OK Work Alone app that can easily integrate with most 3rd party GPS devices.

A call answering service offers plenty of benefits to almost every business or organization. This is a service designed as a solution to improve your customer satisfaction, operational efficiency, and lift the burden of answering the phone from your staff.

As a 24/7 telephone answering service, Intercon Messaging is thrilled to provide 24/7 telephone answering service and dispatch support to many businesses in the trucking industry. We salute, value, and know what a significant contribution you make to our lives.

Human input can go a long way when it comes to understanding your customers, their expectations, and needs. In a rapidly changing world, this can be a great pathway to sustainable business success and driving customer loyalty.

You’d think that Chatbots would be a convenient technology for automating and streamlining customer service. At least that was the intention. The problem is that people still want to talk with a live person, and many times companies don't share any helpful information on their website for live support.

Intercon Messaging was first established to meet the growing needs of the oil and gas industry, and we are most grateful for this exciting ride called the oil and gas industry. Our team shares the Canadian desire for a sustainable energy future, and the industry continues to be at the very heart of our business.

Recently, there have been many challenges for supply chains around the world. Staff shortages and employee call-offs are two main reasons for delayed deliveries that slow the flow of raw materials and goods to the end-user.

Intercon Messaging Inc. of Drayton Valley, Alberta, has been honoured with the exclusive 2021 Award of Excellence for 21 years. The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services, including telephone answering and message delivery.

As an affordable alternative to hiring additional staff for your organization, this type of outsourced service can assist with streamlining your calendar, improving office efficiency, as well as increasing sales, and generating new leads.

The ability to adapt, make quick decisions, and steer through change is critical for every organization. However, when the need for superior talent increases, business owners and hiring managers can find it challenging to attract and retain top talent while managing day-to-day administrative functions.

An I.T. help desk is one of the best ways to deliver responsive service to customers. It can also provide internal users with the most up-to-date information and support regarding your company’s processes, products, and services.

Regardless of what time of day or night it is, property managers know that when tenants have an emergency or they think they do, they’re going to call. There's nothing like getting a non-emergency call in the middle of the night, and this is precisely why many property managers outsource their call answering to a professional answering service.

With an emergency response answering service, you can prepare for unexpected emergencies, disasters, inclement weather, and anything else that can compromise your business operations. Most importantly, you can still be available for your customers, employees and vendors when they need you the most.

How often do you get frustrated when you call a business, and nobody picks up? It costs money and missed opportunities, not to mention that it reduces customer satisfaction. It can also impact your reputation as a responsive business if customers can’t get in touch with you. Luckily, there is a solution, outsourced telephone answering services.

Early last year, the world was confronted by a crisis due to a pandemic known as COVID-19, which resulted in many drastic changes in the way people live. Companies have had to come up with new ideas to develop different strategies in order to keep their business going and at the same time be able to cater to their customer’s needs in a practical and safe manner.

If you are a small business owner or starting up a new company, things can get hectic real fast. It’s easy to get caught in the vortex of working in your business vs. building it. This is where a professional answering service that provides live virtual receptionist services can be of value.