This past year has shown us that the need for available healthcare services is at an all-time high. COVID-19 has spurred the demand for urgent patient care and created new challenges for many healthcare administrators and medical offices.

We all know the primary driver of every business is client satisfaction. We also know that it's not always easy to achieve. Nowadays, consumers not only expect excellent service; they also expect to speak with a live person who can address their needs quickly. This is the differentiator between good service and a great customer experience.

Panic attacks are when a person finds themselves feeling intensely fearful, like they are faced with a fight-or-flight situation. This may be due to anxiety. Panic attacks may come with a sense of terror or dread, shortness of breath, rapid heartbeat, dizziness or shaking. They can be so intense that the person may believe they are going to die or feel like a heart attack.

Community leader Anastasia Penright gave this TED talk. Penright wanted to share some steps she had learned in dealing with workplace drama, to minimize and avoid it. She used various scenarios to illustrate her steps with hypothetical exchanges going on between coworkers.

Your flow state is when you feel completely at ease and lost in a task, leaving your sense of time and even identity behind. It was first described by psychology researcher Mihaly Csikszentmihalyi, where it is an optimum state often associated with professional athletic performances or professional musicians.

As the name says, call forwarding means that you can redirect your existing number to another and ensure no call goes unanswered. This feature offers plenty of benefits and helps organizations effortlessly streamline their call volume. There are also many ways to customize call forwarding and only forward when the call is unanswered.

Customer-centric organizations benefit from improving their service delivery through the use of a professional call center. Generally speaking, businesses of all sizes aspire to be as responsive as possible regarding customer service but need a solution to streamline their processes when communicating effectively.

There are many benefits to enlisting the support of a live answering service. For oil and gas companies, this is a viable solution that ensures improved operational efficiency and builds commercial excellence. This is where outsourcing to a 24/7/365 telephone answering service can be of real value.

At Intercon Messaging, ourur I.M. OK App enables lone workers to check in with a touch of a button through their mobile device. With continuous tracking and location features available, our monitoring center can locate employees if they require assistance or for any other reason.

This award is in recognition of a leader within our industry who has made an incredible difference in the lives of others by supporting and encouraging others to develop new skills and maximize their potential.

Stress makes your heart pound, your breath quicken, and your forehead sweat. Stress has been demonized a lot recently, but psychologist Kelly McGonigal urges us to look at the new research that shows how important our attitude towards stress really is for us.

Have you ever stopped to think about how much a missed sales call could cost your business? Let’s take a minute and do the math . . . Multiply the amount of your average dollar sale by the number of hang-up calls you get on your voicemail. This ballpark number is a good benchmark for how much revenue you could be leaving on the table and giving up to a competitor.

At any place that takes calls, one must deal with angry callers. In this post, we’re going to explore some tips for doing that. Overall, you are trying to make them happy. Try to remain positive for a resolution. Give them options to empower them and ask if they have any other issues that might need help when their main problem is addressed.

Let’s say you have a farming client whose field worker is operating a large piece of equipment, and suddenly it breaks down and production halts. The foreman or field supervisor immediately calls you for emergency service, but you can't answer the call. They call your competitor, and you've just missed a profitable service call.

Harnessing self-doubt starts with a concept called “self-efficacy,” or our confidence in our ability to set ourselves up for success. We can improve this through something we already do: self-talk, says writer Rich Karlgaard.

We're in an era where many companies who had brick-and-mortar locations now have been forced to pivot their business to an online platform — better known as click and order commerce. This has made logistic outsourcing one of the most profitable ways for big businesses to remain competitive and scale their operations.