Customer-centric organizations benefit from improving their service delivery through the use of a professional call center. Generally speaking, businesses of all sizes aspire to be as responsive as possible regarding customer service but need a solution to streamline their processes when communicating effectively.

There are many benefits to enlisting the support of a live answering service. For oil and gas companies, this is a viable solution that ensures improved operational efficiency and builds commercial excellence. This is where outsourcing to a 24/7/365 telephone answering service can be of real value.

At Intercon Messaging, ourur I.M. OK App enables lone workers to check in with a touch of a button through their mobile device. With continuous tracking and location features available, our monitoring center can locate employees if they require assistance or for any other reason.

This award is in recognition of a leader within our industry who has made an incredible difference in the lives of others by supporting and encouraging others to develop new skills and maximize their potential.

Stress makes your heart pound, your breath quicken, and your forehead sweat. Stress has been demonized a lot recently, but psychologist Kelly McGonigal urges us to look at the new research that shows how important our attitude towards stress really is for us.

Have you ever stopped to think about how much a missed sales call could cost your business? Let’s take a minute and do the math . . . Multiply the amount of your average dollar sale by the number of hang-up calls you get on your voicemail. This ballpark number is a good benchmark for how much revenue you could be leaving on the table and giving up to a competitor.

At any place that takes calls, one must deal with angry callers. In this post, we’re going to explore some tips for doing that. Overall, you are trying to make them happy. Try to remain positive for a resolution. Give them options to empower them and ask if they have any other issues that might need help when their main problem is addressed.

Let’s say you have a farming client whose field worker is operating a large piece of equipment, and suddenly it breaks down and production halts. The foreman or field supervisor immediately calls you for emergency service, but you can't answer the call. They call your competitor, and you've just missed a profitable service call.

Harnessing self-doubt starts with a concept called “self-efficacy,” or our confidence in our ability to set ourselves up for success. We can improve this through something we already do: self-talk, says writer Rich Karlgaard.

We're in an era where many companies who had brick-and-mortar locations now have been forced to pivot their business to an online platform — better known as click and order commerce. This has made logistic outsourcing one of the most profitable ways for big businesses to remain competitive and scale their operations.

We all know that emergencies come in different forms depending on the type of business or industry. However, when these urgent situations occur, your phone must be answered quickly, with all information gathered accurately, so the correct on-call person or manager receives an immediate dispatch call or notification.

An answering service is an effective solution to ensure service continuity while you begin to scale your business. Our virtual receptionists are available 24/7 to support you with after-hours answering, appointment scheduling and even emergency response answering services — just to name a few.

Many business owners are challenged with the lack of staff and limited availability of their employees. One of the best ways to recover in these unprecedented times is by outsourcing certain roles to professional service providers such as a 24 live answering and receptionist service.

In order to stay competitive and satisfy customer expectations, even small and medium size businesses must provide a point of contact outside of normal business hours. An after-hours answering service can be the solution to streamline customer needs with your service delivery. Don’t risk missing another call and losing out on new business.

The I.M. OK Work Alone App is more than just a monitoring service. In fact, it goes one step beyond hiring a telephone answering service simply because the App provides real-time tracking and prevents distractions when employees are driving — which can potentially reduce your liability in the event of an accident.

In times where payroll costs are high and work hours are limited, an outsourced live virtual receptionist team makes for an effective way to reduce labor costs. According to Forbes, one of the key pillars for business infrastructure comes from implementing a virtual team that can provide telephone answering, take messages and dispatch to your on-call technicians.