Intercon Insights Blog

Elevating Customer Service with an Answering Service: A Comprehensive Overview

In today's fast-paced business landscape, providing exceptional customer service is a key differentiator. Enter the world of answering services, a game-changing solution for companies looking to enhance their customer support, streamline operations, and boost overall efficiency.

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Answering Service and Dispatch, Customer Service, Award Winning Service Nicole Coleman, Business Marketing Answering Service and Dispatch, Customer Service, Award Winning Service Nicole Coleman, Business Marketing

The Benefits of Call Management Scripting for Answering Service Clients

As a sales professional at an answering service, I can personally attest to the transformative power that scripting brings to our operations and client satisfaction. Utilizing a call centre scripting tool offers numerous benefits, not only for internal training and efficiency but also for enhancing the overall answering service experience.

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Workplace Leadership, Learning Strategies, Call Management Articles, Business News, About Nicole Coleman, Business Marketing Workplace Leadership, Learning Strategies, Call Management Articles, Business News, About Nicole Coleman, Business Marketing

Teamwork: The Heartbeat of the Calgary Stampede

People talk about their Stampede experiences for months afterwards. Ultimately, the Calgary Stampede and its grandstand show vividly embody the spirit of teamwork and collaboration, demonstrating how collective efforts can elevate an experience beyond individual capabilities and exemplifies what can be achieved when people come together with a shared vision.

So, what can the infectious spirit of the Calgary Stampede teach us about teamwork, and how can we apply that in our work environments?

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Answering Service and Dispatch, Contact Center Solutions, Small Business Industry Nicole Coleman, Business Marketing Answering Service and Dispatch, Contact Center Solutions, Small Business Industry Nicole Coleman, Business Marketing

Missed Opportunities: The Economic Impact of Not Answering a Phone Call

Believing you can return a customer's call and win over their business as if the initial call was never missed is a misconception that's increasingly risky to hold onto. Missed calls are not just about one lost conversation; they signify missed opportunities to grow your business, make a good first impression, and foster new leads.

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Working Alone Articles, Working Alone Solutions, Workplace Health and Wellness Nicole Coleman, Business Marketing Working Alone Articles, Working Alone Solutions, Workplace Health and Wellness Nicole Coleman, Business Marketing

Stay Safe, Stay Connected: How a Dispatch Monitoring Centre Supports Lone Workers

The critical support offered by a lone worker monitoring centre can be a lifeline in certain situations. This article aims to shed light on this crucial service and its significant role in ensuring your safety.

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Always There for You: How an Answering Service Supports Real Estate Agents

In today's competitive real estate market, an answering service provides you with a trusted and affordable alternative to hiring an in-house receptionist, drastically reducing your costs and customer service challenges. You won't have to worry about the expenses associated with hiring, training, and retaining a full-time employee or managing a digital phone system yourself. Instead, you'll have access to a team of professionals who are ready to serve your clients round the clock.

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The Benefits of Monitored GPS Systems for Fleet Management

Effective fleet management is critical for any business that relies on vehicles and equipment in their day-to-day operations. An essential aspect of managing a fleet is the ability to track and monitor your vehicles and equipment in real-time. This is where GPS tracking technology comes in.

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The Power of First Impressions: How Virtual Receptionists Support Your Business

Your business's success hinges on the power of first impressions. And in today's digital age, a virtual receptionist is your secret weapon to nail that first impression every time. Virtual receptionists are not just automated voices but real people offering top-notch service around the clock.

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Intercon Messaging is The Recipient of Three National Call Management Awards

At the 2023 Annual Canadian Call Management Association (CAM-X) Convention, hosted in Calgary, Alberta, a remarkable moment unfolded for Intercon Messaging as we proudly received not one, not two, but three national awards in recognition of our service.

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Enhance Safety for Lone Workers with Reliable Monitoring Solutions

Traditional approaches, such as outdated sign-in procedures and difficult-to-use lone worker systems, contribute to gaps in safety. Employees may forget to check in or neglect to remember to use safety devices, rendering these measures ineffective. However, better alternatives are accessible to you through a lone worker monitoring service.

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The First Female Telephone Operator in History

In 1878, something groundbreaking happened that changed the way we communicate forever. Emma Nutt, a remarkable young woman with a soothing voice, became the first female telephone operator in the world.

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Improving Patient Experience: The Benefits of Hiring a Healthcare Answering Service

In the healthcare industry, patients expect to receive prompt and efficient service. They want to be able to access information and schedule appointments quickly.

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Civic Emergency Response, Emergency Response Solutions, Contact Center Solutions Nicole Coleman, Business Marketing Civic Emergency Response, Emergency Response Solutions, Contact Center Solutions Nicole Coleman, Business Marketing

Trial By Wildfire: Deploying Our Emergency Response Strategy

At 10:30 pm, our team received the notice that we all had been dreading… "There is an out-of-control wildfire southeast of Drayton Valley... all residents, including all the Town of Drayton Valley, must be prepared to evacuate within 30 minutes notice…"

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Answering Service and Dispatch, Call Management Articles, Award Winning Service Nicole Coleman, Business Marketing Answering Service and Dispatch, Call Management Articles, Award Winning Service Nicole Coleman, Business Marketing

Outstanding Service Earns International Award

Intercon Messaging has been honored with the exclusive 2023 Superior Agent Service Award, presented annually by the National Amtelco Equipment Owners. This association of Amtelco users is dedicated to education, networking, and development of best practices among members.

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Why Experienced Businesses Don't Cut Back Their Customer Service Budget

Consumers often say that customer service is not what it used to be, and thanks to innovative customer service solutions, like those offered by Intercon Messaging, the opportunity to retain customers and secure new ones along the way, has become easier to do.

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Nicole Coleman, Business Marketing Nicole Coleman, Business Marketing

The Benefits of Using the I.M. OK Work Alone App

Your lone worker solution should complement your policy, improve safety operations and program management, increasing communication and engagement with your lone or remote employees.

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Nicole Coleman, Business Marketing Nicole Coleman, Business Marketing

Elevate Your Customer Service Strategy

Most businesses do not have a dedicated, 24/7 customer service representative, let alone a team of them. Working with a 24-hour answering service, like Intercon Messaging, is an approach many businesses adopt as part of their customer service management strategy.

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