Contact Centre Services for Municipal Offices
Your municipal office works hard to meet your constituents' needs. However, during peak call times or when there's a need for after-hours service to handle inquiries or possible emergencies, our contact centre is here to lend a hand.
We are seasoned professionals providing tailored communication and monitoring solutions for municipal offices. Our services ensure your citizens and staff are always connected with our 24/7 live-agent support. With us, it's not just about answering calls; it’s about creating a more responsive and informative engagement for your residents.
“When a resident has a concern, question or emergency after hours or during weekends, they expect to speak to a live person.”
Nicole, Customer Service Representative
Customized Communications for Your Citizens
At Intercon Messaging, we are dedicated to creating tailored contact centre solution that fits your specific needs. We don't believe in a one-size-fits-all approach. Instead, we work closely with you and your team to ensure our procedures align with your internal protocols. This attention to detail guarantees a service that's responsive, informative, and compliant, all while maintaining strict confidentiality.
Whether you are dealing with emergency response, after-hours support, or specialized hotlines, we have you covered. Our tailored contact centre solutions are designed to handle any situation you might face, ensuring that you are always providing the best possible service to your citizens.
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Virtual Receptionist
When you are not present in the office, we can help streamline your responses after working hours. We make it easier to handle queries and provide timely assistance even outside regular office hours.
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Disaster Response
In a crisis, reaching a live voice who can answer questions matters most. Our solution is designed to distribute information and route communications to efficiently coordinate rapid disaster response.
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Working Alone Monitoring
Safety concerns can arise when working remotely or in unfavourable conditions. Using our monitoring services means every employee is protected and effectively monitored by trained dispatchers 24/7/365.
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GPS and Fleet Management
Our agents can monitor your network of vehicles and equipment, delivering instant notifications to supervisors and managers, allowing them to respond to incidents, dangerous driving or unauthorized use.
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Schedule a Consultation
Want to know more about our services and ensure we are a good fit for your organization?
Comparing Answering Service Costs
When considering our tailored contact centre solutions, you're likely curious about the cost and how it stacks up against other answering services. It's crucial to remember that not all services are created equal. While price is an important factor, it shouldn't be the only one. Quality, reliability, and the range of services offered must also come into play.
Stay Connected with Our Solutions
Consider the value you gain from an answering service that integrates seamlessly with your operations. Our service isn't simply about answering calls; it's a comprehensive solution that ensures your constituents receive the best possible service at all times. This involves a combination of advanced contact centre technology and highly trained staff.
Smart Outsourcing Solutions for Towns, Cites, or Regions
No matter the size of your region, town or city, the people who require information from you must be able to connect with you and have their inquiries answered. Intercon Messaging has contact centre solutions for your organization that combines 24-hour live-agent support and the latest digital technologies. From emergency response to after-hours support or specialized hotlines, we deliver solutions to meet your needs, enabling your organization to streamline citizen interactions and provide customer service that will satisfy their expectations.
Omnichannel Communication
24/7/365 Service and Support
Customizable Procedures and Scripts
Experienced Customer Service Agents
Web Based Client Tools
Voice Logged Calls
Automated Reports
Custom Account Analytics
Why Choose Superior Services with a Human Touch
The biggest challenge for government agencies is responding efficiently to the vast array of potential engagements with their local constituents. These organizations can rapidly manage every possible scenario by leveraging a trusted contact centre with leading technology and highly skilled agents. This is where Intercon Messaging helps to deliver reliable and professional customer service and operational support.
Outsourcing your inbound communication to Intercon Messaging gives your employees time to deal with mission-critical public issues. From emergency response dispatch to inbound call management, agency contact centres offer a 24/7, year-round option for towns, cities and municipalities to deliver cost-optimized, client-focused engagements.
Cities and Towns
Regional Municipalities
Local Service Districts
Incorporated Communities
Resources for Government Agencies
Effective Communication for Your Constituents
When you serve a community, you know it isn't comprised of anonymous citizens; they're your friends, neighbours and relatives. Provide the accessible service they deserve.
Call us at 1-866-605-2558 or fill out the contact form to learn more about our solutions and to receive your custom quote.