Call Management Solutions for Trade Professionals
We know your days are hectic, and your focus is on the job site, preparing estimates and connecting with your clients.
We provide answering services to small and large service and maintenance contractors. Whether you are an electrician, plumber or janitor, an answering service can be a massive asset to your business.
Our team can answer questions, schedule appointments or dispatch your on-call as required. If you want to improve your availability to your customers and prospective clients, you can rely on our team at Intercon Messaging for dependable contact centre solutions.
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In this competitive and fast-paced world, your customers expect you to be available when they need you. Handling incoming calls, texts, or emails can be a 24/7 job, and our live agents can help your callers get the assistance they need.
24-Hour Answering Service
Overflow Answering Service
After-Hours Answering Service
Centralized Answering Service
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While you are preparing an estimate or on the job site, Intercon Messaging's skilled customer service representatives can take calls and schedule your next appointment.
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Safety concerns can arise when working out of the office or on hazardous sites. Establish a reliable lone-worker program that will notify you of any incidents or setbacks to help your employees stay safe.
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People want to be able to reach your business at all times. Our webchat and email support ensure your customers receive an immediate response, so their messages do not sit in an inbox without action.
Solutions Tailored for The Trades and Service Industry
It doesn't matter how big or small your operations are. Customer satisfaction is our goal, which is precisely why we work with you to develop a work plan and account script that allows us to assist your customers exactly how you want.
All the time, after hours, on holidays and weekends or as backup overflow, we are equipped to scale our services as you need them.
Smart and Effective Outsourcing You Can Rely On
Your days can be filled with service calls, quote requests and travelling from job site to job site, making it difficult to always answer your phone or email. That's where we come in. If you work in the maintenance industry, you also know the importance of being available 24/7. Because when that call comes at 2:00 am, you know they are not calling to chat. It's probably an emergency.
Why Choose Our Contact Centre Solutions for Your Business
Our live call answering services are responsive and professional, providing the peace of mind you need. We excel at asking the right questions, taking accurate messages, transferring calls or accurately dispatching the necessary information to the appropriate technicians on-call.
We work with you to create a personalized experience for interacting with your customers, so they always get the customer service that matches their expectations. Our experienced agents will determine how to process each customer engagement based on your pre-determined criteria. Whether you have one set of procedures to follow or different instructions for each type of call, our system can be configured to accommodate your needs.
24/7/365 Service and Support
Customized Solutions To Meet Your Unique Needs
Experienced and Professional Agent Representatives
Access to Web Based Client Tools and Voice Logged Calls
Automated Message Summary Reports and Custom Account Analytics
Electricians
HVAC
Disaster Restoration
Plumbers
General Contractors
Janitorial Services
Resources for The Trades Industry
Reduce Interruptions and Distractions
Our team understands you are busy and are not always available to answer your phone, which is precisely how our contact centre can assist you.
Call us at 1-866-605-2558 or fill out the contact form to learn more about our solutions and to receive your custom quote.