Intercon Insights Blog
Leadership in an Organization
Pat Vos, CEO Intercon Messaging talks about the importance of cultivating leaders in your organization. She discusses the differences between the tasks of a manager and the qualities of a leader. Intercon Messaging is a leadership organization that supports developing leaderships skills in the workplace.
Working Hand in Hand With the Oil and Gas Industry
Around the clock facility monitoring plays a vital role in preventing safety issues, limiting equipment damage and protecting the environment and the public while meeting standards set out by government regulators. These are many of the ways Intercon Messaging works hand in hand with oil and gas companies.
I Want To Talk To Your Supervisor
This phrase said in a not so very pleasant manner is an indication that you have an unhappy customer on the other line that is probably calling about a service provided to them that they are not satisfied with. It can also be an experience with a previous agent that they are going to complain about. It can be anything. But one thing is for sure - that the customer is not happy.
Technology to Help You Build Your Business
Technology is moving so quickly these days it can be hard to keep track. That’s especially true in a field like communications where it can seem as if there’s a new development every time you turn around. So what do you have to do you keep up? How can you be sure that your business is using the best technology that’s available, without jumping on every single flavour of the month tech bandwagon that comes along?
Put your Trucking Company in the Driver's Seat
There is no shortage of competition, and ever-tightening deadlines mean you always feel as if you’re in a race against the clock. At the same time you have to deal with rising operational costs for labour, for fuel, for insurance and, well, for just about everything you can think of. Add that all together and it can make fleet management feel like quite a balancing act.
10 Reasons Why You Need an Answering Service
Counting on voicemail is really not a chance you want to take. Statistics show time and again that a significant number of callers will simply hang up rather than taking the time to leave a message on an automated phone system. That is something that holds true regardless of whether you’re using a traditional land line, a cell phone or a VoIP business telephone system.
Seal the Deal with Live Web Chat
Your website is your customer's first contact with your business. Integrating technology such as Live Web Chat into your website is the first step to modern day customer services. Click here to see how Intercon Messaging can help you get started today.
Building a Better Conference Call
A conference call is a cost effective management tool. Here are some tips on how to build the best conference call. Contact Intercon Messaging today.
FAQ: How do I forward my phone to Intercon Messaging?
Missing important business call affects your bottom line. Find out how to forward your phones to Intercon Messaging today. Contact Intercon Messaging for more information.
Taking Customer Calls
How you answer a customer's call can make or break your business. Here are some industry tips on effectively taking customer phone calls. Call Intercon Messaging for more information on services we provide.
FAQ: What is my account number and why is it important?
Each of our clients has a unique account number which is also the number they can call us directly and/or use as their call forward. This number allows our staff immediate access your account information.
Going the Extra Mile
Throw in something extra; it can go a long way to securing long term customers.
The something extra doesn't mean you have to give anything away for free. It could be a smile, a handwritten note thanking your client or even a tip on how to avoid a problem you are solving. Going the extra mile or giving the extra little bit to exceed expectations is a great way to improve customer service and customers love it!
Stay tuned for more customer service tips from Intercon Messaging!
Five Signs Your Company Could Use A Call Centre
Good quality customer service important to many people when they are looking to do business with a company. This means timely responses and quick results. Business can be lost when callers are turned away from a company if they are placed on hold, ignored or experience poor phone communication.
FAQ: What are your hours of operation?
We are fully staffed to serve your needs 24 hours a day, 365 days a year; we never close!
Excellent Customer Service
Being in the call center industry for several years now, I have people telling me that my job is really easy. “You just take the call, ask for the information needed and relay the message”. I would say YES it is easy but there is more to it than just taking the information from the customer and relaying the message.
Taking a Page From the Boy Scouts
When you answer the phone, adopting the Boy Scouts motto of "Always be prepared" is a great idea. Whether you document the callers information with a pen and paper or in computer software, taking detailed notes is important! Having the right tool(s) available for you to take down detailed notes can avoid confusion, missed information or even avoid the message being lost!
Customer Service Tip: Speakerphone Etiquette
Speakerphones provide a convenient and practical way to communicate with several people at once or being able to talk hands-free. Unfortunately, the misuse and abuse of speakerphones have given them a bad name. Getting the green light before placing a caller on speakerphone prevents the other party from thinking you are rude, unprofessional, or creating a scenario where something inappropriate or confidential is overhead by someone else.
FAQ: Why Isn't My Call Forwarding Working?
Call forwarding is supposed to be a simple process. However sometimes there are ‘hiccups’ along the way. The issues and solutions below are the most common call forwarding issues we have run into over the years.
Intercon Messaging Has You Covered!
Offering 5-star service is what Intercon Messaging believes each and every call answered should receive. Just as important is making sure we are operational 100% of the time. We understand that lost calls mean lost revenue and that businesses cannot afford to miss any opportunity.