Agent Monitored Journey Management Services
It's not always the destination. It's the journey… be prepared for the unexpected. While en route, your employees may encounter countless hazards, making driving one of their riskiest activities.
A journey management monitoring system puts a vital safety net in place that tracks your people and assets, ensuring proper notification and escalation if the unthinkable happens.
Call us at 1-866-605-2558 or fill out the contact form to get started.
Agent Assisted Journey Management
One of the riskiest activities is the trip to and from the site or office. Our live-agent journey management monitoring system accounts for your driver's safety. You will know about any incidents as they happen so that you can take appropriate action.
Third-Party Journey Management Device
Our contact centre system integrates with various third-party journey management devices. Your third-party solution, coupled with our live monitoring, ensures your drivers safely journey between points A and B.
Keeping Your Drivers Safe With Our Customized Solutions
At Intercon Messaging, we do not believe that a one-size solution serves clients well. So, we customize every setup based on our user's needs and requirements. We work with you to create a custom journey management and monitoring solution, ensuring your drivers arrive onsite without incident.
Our business is 24 hours, so you don't have to be. We take good care of your drivers while protecting your assets. Every decision we make is based on your requirements, not judgment calls. Whether you have one set of procedures to follow or different instructions for each person, our experienced agents will determine how to monitor your drivers based on the hazards and criteria you specify.
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Even though your business hours only cover a specific portion of the day, it doesn't mean that people who rely on you the most can wait until the next day to connect with you.
That's precisely why we operate 24/7.
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Day or night, urgent situations require a predictable and consistent response. Individualized escalation procedures allow our team to initiate a reliable response by following a set of pre-determined escalation protocols unique to your business, department, or staff.
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Cut the chaos out of managing scheduling updates. Our shift scheduler option allows you to create and update your organization's on-call schedule in our user-friendly client portal. All changes are automatically reflected in real-time, so our agents can immediately see who's covering what run or department.
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Our working alone solutions integrate with various third-party satellite devices to provide safety monitoring when cellular service is not an option. Remote workers can use satellite messaging devices anywhere that they have GPS reception.
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Our online client portal provides online access to your account features, from viewing and updating contact information and scheduling on call to listening to voice-logged calls.
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It is as simple as that! Cancel anytime.
A Suite of Custom Solutions
FAQs
We strive to be easy to do business with, focusing on being as transparent and accommodating with our customers as possible. This is why we will do our best to answer any questions in our FAQ section.
Please contact us if you do not find the answer to your questions. We would love to chat and answer your questions.
