A conference call is a cost effective management tool. Here are some tips on how to build the best conference call. Contact Intercon Messaging today.

Missing important business call affects your bottom line. Find out how to forward your phones to Intercon Messaging today. Contact Intercon Messaging for more information.

How you answer a customer's call can make or break your business. Here are some industry tips on effectively taking customer phone calls. Call Intercon Messaging for more information on services we provide.

Each of our clients has a unique account number which is also the number they can call us directly and/or use as their call forward. This number allows our staff immediate access your account information.

Throw in something extra; it can go a long way to securing long term customers.

The something extra doesn't mean you have to give anything away for free. It could be a smile, a handwritten note thanking your client or even a tip on how to avoid a problem you are solving. Going the extra mile or giving the extra little bit to exceed expectations is a great way to improve customer service and customers love it!

Stay tuned for more customer service tips from Intercon Messaging!

“Be helpful, even if there’s no immediate profit in it.”

Good quality customer service important to many people when they are looking to do business with a company. This means timely responses and quick results. Business can be lost when callers are turned away from a company if they are placed on hold, ignored or experience poor phone communication.

We are fully staffed to serve your needs 24 hours a day, 365 days a year; we never close!

Being in the call center industry for several years now, I have people telling me that my job is really easy. “You just take the call, ask for the information needed and relay the message”. I would say YES it is easy but there is more to it than just taking the information from the customer and relaying the message.

When you answer the phone, adopting the Boy Scouts motto of "Always be prepared" is a great idea. Whether you document the callers information with a pen and paper or in computer software, taking detailed notes is important! Having the right tool(s) available for you to take down detailed notes can avoid confusion, missed information or even avoid the message being lost!

Speakerphones provide a convenient and practical way to communicate with several people at once or being able to talk hands-free. Unfortunately, the misuse and abuse of speakerphones have given them a bad name. Getting the green light before placing a caller on speakerphone prevents the other party from thinking you are rude, unprofessional, or creating a scenario where something inappropriate or confidential is overhead by someone else.

Call forwarding is supposed to be a simple process. However sometimes there are ‘hiccups’ along the way. The issues and solutions below are the most common call forwarding issues we have run into over the years.

Offering 5-star service is what Intercon Messaging believes each and every call answered should receive. Just as important is making sure we are operational 100% of the time. We understand that lost calls mean lost revenue and that businesses cannot afford to miss any opportunity.

Understanding what someone is saying on the phone fosters a productive conversation and helps to prevent a conversation filled with tension.

When your clients need something, they want to talk to a person, not a machine. A machine can be appropriate in some circumstances, can direct calls to the proper places and take messages, but an actual person answering the phone can do so much more!

Chewing gum, drinking a beverage, or eating a snack during a call is a no-no. It can prevent you from speaking clearly, prevent you from hearing what the caller is saying, can be irritating to the caller and can even convey an unprofessional image of your business.

Last week I attended the 2016 NAEO (National Amtelco Equipment Owners) Annual Conference. I’ve said it before and I’ll say it again: “It never ceases to amaze me how helpful and willing to share knowledge the people in this industry are!” So to keep in the spirit of the organization, here’s a summary of my experiences this trip!

A large portion of a business’s success is dependent on phone calls it is receiving. These phone calls are necessary not only for communication between you and current clients, but for the procurement of new customers. When handled well, calls can ensure that your clients are satisfied and dedicated to using your services.

The National Amtelco Equipment Owner's (NAEO) annual conference starts next week and it got me thinking about what specifically I look forward to. There are so many things I had a hard time narrowing it down, but these are probably my top 10 reasons/benefits (in no particular order):