Remote Receptionist Services for Offices
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24 Hour Live Answering
We can take messages and online orders, arrange shipping, track packages or handle any other service your callers need.
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After Hours Support
Our in-house team of professionally certified virtual receptionists are friendly and here to ensure you never miss a call.
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Call Overflow Answering
Capture all of your business opportunities with a friendly and professional dedicated, highly skilled, live virtual receptionist.
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Appointment Scheduling
Our teams of virtual receptionists can schedule appointments and interface with your pre-existing software.
Reduce Overhead and Improve Your Bottom Line
Our solutions are more cost effective than hiring an in-house team. We are skilled at supporting your productivity while reducing your labor costs.
Over the last few years, many businesses have chosen to give up the physical brick-and-mortar office for a virtual one. This is the new competitive edge, and we provide an innovative and cost-effective solution for helping you with managing your virtual business. From administrative tasks to overflow calls and after-hours support, you can customize each of our plans for your unique needs, budget, and goals.
Save the hassle of searching for larger office space or more remote workers. Instead, rely on our team here at Intercon Messaging to improve and support your customer service on all levels. Let us help take care of callers while your team remains at home and focused on their tasks.
How Does a Dedicated Virtual Receptionist Help Your Business Grow
Playing a key role in business growth, a dedicated virtual receptionist offers numerous benefits. They are available 24/7, thereby enhancing customer service and offering a cost-effective alternative to hiring an in-house receptionist. Their flexibility and ability to handle administrative tasks also boost productivity within your team. Moreover, their professionalism in handling every call enhances your business image, bolstering your reputation and opening new opportunities.
In essence, a virtual receptionist aids in business growth by improving customer service, reducing costs, increasing productivity, offering scalability, and promoting a professional image. From administrative tasks to overflow calls and after-hours support, they can virtually perform the tasks you would expect an in-house customer service team to do.
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Even though your business hours only cover a specific portion of the day, it doesn't mean that people who rely on you the most can wait until the next day to speak with you.
That's precisely why we operate 24/7.
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Your procedures can be as simple or complicated as needed to deliver the customer service your business requires. Our advanced, customizable call scripts can be personalized to your needs, so our agents follow your exact instructions, ensuring we address your callers in the manner you expect.
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Cut the chaos out of managing scheduling updates. Our shift scheduler option allows you to create and update your organization's on-call schedule in our user-friendly client portal. All changes are automatically reflected in real-time, so our agents can immediately see who's covering what department.
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Our online client portal provides online access to your account features, from viewing and updating contact information and scheduling on call to listening to voice-logged calls.
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Our contact center system integrates with different third-party customer management tools to enhance our solutions or increase connectivity with your business and staff.
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It is as simple as that! Cancel anytime.
A Suite of Custom Solutions
FAQs
We strive to be easy to do business with, focusing on being as transparent and accommodating with our customers as possible. This is why we will do our best to answer any questions you may have in our FAQ section.
If you do not find the answer to your questions, please contact us. We would love to chat and answer your questions.
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A virtual receptionist essentially performs the same functions as an in-house receptionist, including managing business communication like phone calls or emails, filtering calls, recording messages, and arranging appointments. However, the primary difference lies in their mode of operation – they operate remotely, not from your physical office premises.
This remote working setup doesn't compromise the quality of service they provide. Thanks to their friendly and professional demeanour, coupled with extensive training, our virtual receptionists engage with your clients in a way that consistently reflects your brand's image and values.
Moreover, these virtual receptionists leverage cutting-edge technology to deliver seamless service. They have access to advanced call handling software, ensuring they can manage multiple calls simultaneously and book appointments accurately. This technology also allows them to work flexible hours, extending your business's availability beyond traditional office hours if needed.
Despite being physically distant, a virtual receptionist creates an atmosphere of personal interaction. They ensure that your clients always feel valued and understood, fostering stronger customer relationships and enhancing customer satisfaction.
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There are numerous benefits to having a virtual receptionist, including:
Cost-effectiveness: Virtual receptionists are typically more cost-effective than hiring a full-time in-house receptionist, reducing salaries, benefits, and workspace expenses.
24/7 availability: Virtual receptionists can operate continuously, ensuring your business is always reachable by customers, even outside regular business hours.
Scalability: Virtual receptionists can easily manage varying call volumes, scaling their support up or down to accommodate business growth or seasonal fluctuations.
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Absolutely! Live answer, by live people, is what we do! At Intercon Messaging, we have a team of friendly, experienced receptionists who are real people.
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At Intercon Messaging, we provide 24/7 service. Your virtual receptionist is available around the clock to support your business; whether it's during peak hours or after-hours, we have you covered.
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A traditional receptionist is an in-house professional who handles calls and tasks during business hours. A virtual receptionist, on the other hand, works remotely, providing 24/7 support similar to an in-house receptionist, but typically at a lower cost.
