Public Emergency Response and Dispatch Solutions
Plan Ahead With Emergency Response Solutions
An urgent situation can arise anytime, and during an emergency, your residents, employees and stakeholders need to know that they can generate an effective and efficient response 24/7.
We are available around the clock, so you and your staff don’t have to be. Our trained and experienced agents take on the role of emergency dispatchers and supply vital information to your callers, route calls, request assistance and provide essential communication services with our customized inbound services.
Having an emergency response center like Intercon Messaging adds a layer of security to your emergency response plan. Call us at 1-866-605-2558 or fill out the contact form to get started.
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Even though most organizations are open specific business hours, it doesn't mean that people who rely on you the most can wait until the next day to speak with you.
That's precisely why we provide 24/7 contact center solutions.
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When an urgent situations require an immediate response, you can count on us to act quickly. Individualized dispatch procedures allows our team to initiate a reliable response by following a unique set of pre-determined escalation protocols.
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Make it easy. Complete scheduling updates with our shift scheduler tool. It allows you to update your organization's on-call schedule in real-time, so our agents immediately see who's covering what run or department.
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Our dispatch system integrates with different third-party emergency management tools that support our emergency response solutions or increase connectivity with your business and staff.
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Our online client portal provides online access to your account features, from viewing and updating contact information and scheduling on call to listening to voice-logged calls.
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It is as simple as that! Cancel anytime.
Disaster Response and Coordination
In an emergency, your callers expect you to be available, and having an emergency answering service can streamline the management of those situations. When things don’t go according to plan, our trained staff can quickly adapt so that critical phone calls and other incident response functions are handled correctly. Your clients will have 24/7/365 live support with Intercon Messaging's emergency response solution.
Using the latest in call scripting software, our dispatchers can determine the action required and notify the most appropriate personnel. Our advanced call scripting can be customized to meet your incident response goals, and we are here to help you so that your residents receive the care and attention they deserve.
A Suite of Custom Solutions
FAQs
We strive to be easy to do business with, focusing on being as transparent and accommodating with our customers as possible, which is why we'll do our best to answer any questions you may have in our FAQ section.
If you do not find the answer to your questions, please contact us today, and we will ensure to provide you with an answer.
