The transportation industry never sleeps and customer service is what drives your business (pun intended). Missed calls can mean missed revenue. Calls that once went to voicemail can be answered by live Customer Service Representatives, eliminating the need to listen to those voicemails and then having to return the call, which will give your core staff more time to focus on other tasks important to your business. Given the round-the-clock service expected of transportation companies, a call centre can help ensure your business runs more efficiently.Read More
If you or a loved one is getting on in years, or if you suffer from a chronic medical condition or are otherwise physically challenged, then a medical alert system can be, quite literally, a life saver.Read More
Whether you’re running a global corporation or a corner store, your staff are your biggest asset. A core of good employees is the beating heart of any successful organization. This blog talks about what you can lose by not having the right protections in place.Read More
Safeguards and Forethought Ensure Our 24/7/365 Answering Service is Always Reliable
Offering 5-star service is what Intercon Messaging believes each and every call answered should receive. Just as important is making sure we are operational 100% of the time. We understand that lost calls mean lost revenue and that businesses cannot afford to miss any opportunity.
To ensure our systems are up and running 24/7/365 with minimal disruption in service, we regularly review our backup processes to determine if there are any threats that could cause downtime. Our I.T. team also tests and confirms our systems in place are working so our customers and their customers are unaffected by power outages, equipment malfunctions, and any other unexpected events. Measures such as our uninterruptible power supplies, natural gas backup generator, and our off-site data backups keep our clients covered. In the event that our Customer Service Representatives are unable to safely travel to work due to a natural disaster, we have stations set up in several of their homes.
With multiple safeguards in place, our customers can rest assured that their calls are our top priority! Contact us now to find out more about the safeguards we have in place.