Win the War for Talent with Outsourcing
The ability to adapt, make quick decisions, and steer through change is critical for every organization. However, when the need for superior talent increases, business owners and hiring managers can find it challenging to attract and retain top talent while managing day-to-day administrative functions.
What is Causing the War for Talent?
Although not yet named, the "War for Talent" started in our organization in the Summer of 2006, when no resumes showed up when we advertised job vacancies. It was the "canary in the coal mine" regarding the upcoming storm of retiring Baby Boomers, with five (5) people being replaced by two (2) from the next generation.
At this time, Pat Vos, our owner, came back to the office and started recruiting foreign workers. This added the extra people and talent to our existing staff, which allowed us to provide our clients and their callers with a stable workforce. Our call volume, per client, increased 40% in the three years following.
How Outsourcing is More Effective than Recruiting
Hiring specialized services such as 24-hour live answering and virtual receptionists can support your existing staff and enable them to focus on their areas of expertise and do what they do best. In addition, these types of services are affordable, effective and can position your organization for maximum efficiency.
It's important to mention that outsourcing receptionist and administrative tasks can be particularly valuable to many organizations. Employers could then reallocate their people to different areas of their business operations.
By hiring Intercon Messaging, you don't just get one receptionist; you get many. In addition, the subsequent administrative education required to meet the increasingly complex needs of our clients is shared with many staff.
Our team literally opens your organizational capacity so your team can become more effective. Plus, we are here 24/7, and we charge by time, so you only pay us when we are creating value for you. For your callers, this means a more consistent experience.
As an affordable solution, we recommend hiring an answering service to fill that gap, reduce your payroll costs and provide the added feature of being accessible 24/7/365. This creates a win-win scenario on multiple levels.
A Change of Perspective
Outsourcing provides access to a pool of people with specialized skills. This provides an opportunity to improve business processes and allows companies to leverage existing talent or allocate staffing budgets differently for other business priorities.
Whether it's to save money, access trained talent, or increase customer service; there are many situations where outsourcing has a competitive advantage.
Improve Operational Efficiency
Our workforce is going through a massive shift. Statistics show that each week in Canada, close to 5,000 Baby Boomers retire.
With a competitive job market, a workforce of exiting baby boomers, and ongoing skills shortages, it can become difficult for any organization to find qualified candidates.
Recruiting, onboarding and training can take valuable resources from your core business operations, and when this happens, it has a ripple effect, impacting expenses, productivity, and workflow.
Support Rapid Growth
Seasonal recruiting or periods of rapid growth can strain and challenge business operations. Companies experiencing rapid growth or seasonal spikes often outsource their communication and messaging needs to control fluctuating impacts within their business.
Outsourcing puts the reins in the hands of an experienced workforce, saving you money by eliminating unnecessary training expenses, making it easy to recruit talent when business spikes while maintaining an exceptional quality of service.
Increase Your Competitive Advantage
Small companies and start-ups that don't have the same resources as their larger competitors can compete in the war for talent by outsourcing to fill their capacity needs.
The benefit of outsourcing to a well-staffed, qualified, engaged partner is that they can dedicate their time and resources to sourcing, engaging, contracting, hiring, and onboarding top talent, allowing businesses to focus on their core operations.
Things You Can Do to Make Talent Management a Priority
You don't have to wait until you are in a war for talent before looking into outsourcing. You may be at an outsourcing disadvantage without even knowing it.
Below is a short list of everyday tasks that can be quickly and affordably outsourced.
Planning to win is all about strategy. Partner with a trusted service provider, like Intercon Messaging, to maximize your organization's productivity and allow your current staff does what they do best.
Let’s Connect
For more information about how our professional call agents can help you win the war for talent, visit this link or call us today at 1-866-605-2558.