Provide Quality Healthcare with a Medical Answering Service
We work closely with our healthcare clients to support their practices after-hours, on weekends, holidays or when phone lines are tied up. As an extension of your office, the team at Intercon Messaging ensures you will never miss a call, no matter what time of day or night it is.
With high patient demand and phones constantly ringing, medical offices and emergency clinics are busy places.
A healthcare answering service can play a significant role in enhancing doctor-patient relationships because patients appreciate speaking with real people when they call their doctor's office. An answering service provides just that.
Customer Support Tailored for The Health Care Industry
Our services are customizable, from how we answer the phone to how we engage with patients. Your procedures and instructions can vary based on conditions, such as time of day, appointment type or medical staff available. This level of personalization assists our agents in pursuing the best possible outcome for your caller.
By utilizing customized scripts, your callers can interact with a knowledgeable receptionist that can answer questions or schedule appointments. Whether we are assisting your patients, booking appointments or transferring calls from other medical professionals, we can develop a solution that fits your practice.
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Medical Answering Service
Enlist the support of our 24/7 healthcare answering service to respond to questions, take messages or transfer calls to the most appropriate department.
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Patient Scheduling
With our appointment scheduling service, we can manage your appointments around the clock, allowing your patients to reach out at a time most convenient for them.
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Schedule a Consultation
Want to know more about our services and ensure we are a good fit for your organization?
Affordable Solutions for Staying Connected
Using a contact centre for your medical practice can help you save time and money. Our solutions are cost-effective compared to staffing a dedicated receptionist or in-house team. We are skilled in helping you maximize your productivity while reducing labour costs. In addition, you are only paying for the time spent on your account.
Smart Outsourcing That Focuses on Your Patients
In the medical industry, being available for your patients is extremely important, and an answering service is a highly beneficial addition to your medical practice or healthcare business. Right from the initial phone call inquiring about your services, we provide your clients with caring, compassionate and knowledgeable service. We strive to create a first impression that will set the right tone and put the caller's mind at ease.
Why Choose Our Healthcare Contact Centre Solutions
A healthcare contact centre is a solution for your patient and customer service needs. Imagine having an employee that works around the clock, covers the phones during overflow times, and never takes a sick day. That is what an answering service can mean for your business. No more missed calls, upset patients or having to scramble to answer phones when employees are out of the office or off for the day.
24/7/365 Service and Support
Customized Solutions To Meet Your Unique Needs
Experienced and Professional Agent Representatives
Access to Web Based Client Tools and Voice Logged Calls
Automated Message Summary Reports and Custom Account Analytics
Physician Offices
Pediatrician Practices
Physiotherapy Clinics
Dental Office
Medical Practices
Wellness Centers
Resources for The Healthcare Industry
Reduce Interruptions and Distractions
Our team knows how important it is to have a dependable medical answering service that your patients can rely on.
Call us at 1-866-605-2558 or fill out the contact form to learn more about our solutions and to receive your custom quote.