Compassionate Answering Services
for Funeral Homes
When providing services in times of grief, every aspect of communication requires care and skill. We recognize the sensitivity of your business, and you can maintain the same professional and compassionate customer service as you do during office hours with our contact centre solutions.
Calls to funeral directors are necessary. We understand these calls should be handled differently and greeted with an appropriate level of empathy, compassion and professionalism.
“When calling a funeral home, callers require a certain level of understanding and care, no matter the time of day.”
Kathy, Customer Service Representative
Tailored Solutions for Your Funeral Home
Funeral arrangements are the last thing someone wants to deal with after a loved one passes, and with decades of experience, our agents understand the level of care required for these types of calls.
Because every funeral home operates a little differently, we customize each script from the simplest needs to the most detailed protocols. The customization of your solution ensures that the responses provided to your clients are precisely what you want. Whether you have one set of procedures to follow or different instructions for each type of circumstance, our system can be configured to accommodate your needs.
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Answering Service
Our live agents help your callers get the assistance they need. Whether providing information, answering questions or transferring the call to an appropriate team member, we are here to help 24/7.
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Appointment Scheduling
With our appointment scheduling service, we can arrange and easily book your appointments no matter the time of day or night, allowing your clients to reach out at a convenient time for them.
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Schedule a Consultation
Want to know more about our services and ensure we are a good fit for your organization?
Efficient and Cost Effective Client Support
When dealing with a sensitive situation, such as the passing of a family member, your callers do not want to leave a voicemail, wait in a long hold queue, or communicate through impersonal methods such as email or chat. With Intercon Messaging supporting your business, they won't have to. Our representatives answer phones promptly and ensure a considerate, live agent greets your callers. And our dedicated team is prepared to answer questions, contact your on-call director or take a detailed message for you.
Using a contact centre for your funeral home can help you save time and money. Our solutions are cost-effective compared to staffing a dedicated receptionist or in-house team. In addition, you are only paying for the time spent handling and managing your calls.
Why Choose Our Contact Centre Solutions for Your Business
Often, calls placed to funeral homes require immediate attention, and we recognize that this is an emotional and unsettled time for your callers. They should always be greeted with an appropriate level of empathy, compassion, and professionalism. Our operators can be trusted as the voice of the business and counted on to respond effectively to family members, hospitals and authorities with the utmost respect and professionalism.
Whether your caller is calling to organize services or is seeking information for an upcoming memorial, they will always find a friendly voice on the other end of the phone.
24/7/365 Service and Support
Customized Solutions To Meet Your Unique Needs
Experienced and Professional Agent Representatives
Access to Web Based Client Tools and Voice Logged Calls
Automated Message Summary Reports and Custom Account Analytics
Funeral Directors
Coroners Offices
Cremation Facilities
Funeral Supply
Memorial Services
Cemetery Supervisors
Resources for Funeral Homes
You can rely on our empathetic funeral home answering services to help you. No bereaved person finds solace in speaking to a machine or navigating voicemail.
Call us at 1-866-605-2558 or fill out the contact form to learn more about our solutions and to receive your custom quote.