Getting Started With Intercon Messaging
Our number one priority is to be easy to do business with.
Launching Your Account
Intercon Messaging has its own unique process when onboarding our clients. It is a process that ensures that your experience and results as our customers are second to none. We make working with us easy, from the first discovery call to setting up your account and going live.
When you first begin a relationship with Intercon Messaging, we meet with you to learn about your company, its inner workings and how we can be an asset to your business. We then build a customized script that allows each agent to manage your account, competently answer questions, assist with customer service concerns or monitor your lone workers and assets.
“The client’s needs are generally determined by the client themselves… and our job is to engage in conversations to ensure we understand their needs and what’s most important to them.”
Cheryl, Client Care Manager
Discovery Consultation Call
This is the most important call we will make. It is our opportunity to understand your needs and business. Together, we will explore your requirements by asking you to consider how you want to manage your business communications, from live calls to on-call work schedules.
Account Programming
Once we are sure we have fully understood your objectives, we then translate that information into a custom-designed solution that is as unique as your business. You have complete control from hello to goodbye.
Training Our Agents
This is the key to our success with serving your business. Based on the final script, we will develop our training program, which ensures all agents have the same level of knowledge about your account management requirements. Once our agents have reviewed your script and received the necessary training, it will be ready to go live.
“Depending on the type of account or service we are providing, there may be training involved for our agents to ensure they are educated and familiar with the company.”
Gloria, Human Resources
Going Live
It's time! We will activate your script and set you up for success by sending you all the instructional information you need to use our services effectively.
Ongoing Client Care
We care about your business, and the management of your account doesn't stop once we flip the switch.
We also understand that change is part of business, and our team will stay connected to keep your account up to date and inform you of new features or ways to optimize your account. We are here to help you with any questions or concerns and ensure your satisfaction throughout our relationship.
“Once the account is live, we are in close contact for the first few months to ensure your needs and expectations are met. We also encourage our clients to let us know right away if something’s not working for them so any issues can be addressed and handled immediately.”
Rebecca, Client Care Specialist
Connect With Us
Have questions about setting up your new account? Let’s chat and see how we can work together to ensure your needs are met.