Intercon Insights Blog
Using Our Unique Voice To Increase Humaneness
Hearing someone’s voice helps us recognize them as humans and therefore treat them more humanely. It’s often a key component in making a sale and a central element to any interaction we have. For instance, whenever we read, we do so with a voice inside our heads. You probably hear a voice echo as you read these lines.
The Benefits of Using the I.M. OK Work Alone App
Your lone worker solution should complement your policy, improve safety operations and program management, increasing communication and engagement with your lone or remote employees.
Elevate Your Customer Service Strategy
Most businesses do not have a dedicated, 24/7 customer service representative, let alone a team of them. Working with a 24-hour answering service, like Intercon Messaging, is an approach many businesses adopt as part of their customer service management strategy.
Live Answering Services for the Energy Sector
While many businesses can benefit from contact centre services, those in the energy sector can particularly benefit from our round-the-clock services and experienced agents. Take a look at why it might be time to hire an answering service for your oil and gas or alternative energy business.
Choosing the Right Lone Worker Solution
Not every industry or occupation has the same check-in procedures or utilizes the same type of monitoring tools. Here at Intercon Messaging, we offer a wide variety of capabilities and flexibility with our I.M OK Work Alone app that can easily integrate with most 3rd party GPS devices.
7 Tips for Choosing the Best Answering Service
A call answering service offers plenty of benefits to almost every business or organization. This is a service designed as a solution to improve your customer satisfaction, operational efficiency, and lift the burden of answering the phone from your staff.
Truckers Keep This World Turning
As a 24/7 telephone answering service, Intercon Messaging is thrilled to provide 24/7 telephone answering service and dispatch support to many businesses in the trucking industry. We salute, value, and know what a significant contribution you make to our lives.
How The Human Touch Influences The Customer Journey
Human input can go a long way when it comes to understanding your customers, their expectations, and needs. In a rapidly changing world, this can be a great pathway to sustainable business success and driving customer loyalty.
Are Your Customers Struggling To Reach You?
You’d think that Chatbots would be a convenient technology for automating and streamlining customer service. At least that was the intention. The problem is that people still want to talk with a live person, and many times companies don't share any helpful information on their website for live support.
Welcome Back to our Faithful and New Oil and Gas Friends
Intercon Messaging was first established to meet the growing needs of the oil and gas industry, and we are most grateful for this exciting ride called the oil and gas industry. Our team shares the Canadian desire for a sustainable energy future, and the industry continues to be at the very heart of our business.
The Role of Answering Services in Improving Customer Service for Supply Chain Management
Recently, there have been many challenges for supply chains around the world. Staff shortages and employee call-offs are two main reasons for delayed deliveries that slow the flow of raw materials and goods to the end-user.
Outstanding Service Brings Home Multiple National Call Management Awards
Intercon Messaging Inc. of Drayton Valley, Alberta, has been honoured with the exclusive 2021 Award of Excellence for 21 years. The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services, including telephone answering and message delivery.
Outbound Reminder Services That Support Lotteries, Elections and Other Professional Services
As an affordable alternative to hiring additional staff for your organization, this type of outsourced service can assist with streamlining your calendar, improving office efficiency, as well as increasing sales, and generating new leads.
Win the War for Talent with Outsourcing
The ability to adapt, make quick decisions, and steer through change is critical for every organization. However, when the need for superior talent increases, business owners and hiring managers can find it challenging to attract and retain top talent while managing day-to-day administrative functions.
Why I.T. Companies Should Use a Call Centre for Help Desk Support
An I.T. help desk is one of the best ways to deliver responsive service to customers. It can also provide internal users with the most up-to-date information and support regarding your company’s processes, products, and services.
Property Managers Benefit from After Hours Service
Regardless of what time of day or night it is, property managers know that when tenants have an emergency or they think they do, they’re going to call. There's nothing like getting a non-emergency call in the middle of the night, and this is precisely why many property managers outsource their call answering to a professional answering service.
Why Companies Need an Emergency Response Answering Service
With an emergency response answering service, you can prepare for unexpected emergencies, disasters, inclement weather, and anything else that can compromise your business operations. Most importantly, you can still be available for your customers, employees and vendors when they need you the most.
Freedom Writer's Diary
As I read this book, I realized how amazed I was by these kids who grew up in some of the worst situations imaginable and still were able to become spokespersons for tolerance and change. It was all thanks to one woman, Erin Gruwell, who had the strength to lead them.
Top 5 Benefits of Using a Live Telephone Answering Service
How often do you get frustrated when you call a business, and nobody picks up? It costs money and missed opportunities, not to mention that it reduces customer satisfaction. It can also impact your reputation as a responsive business if customers can’t get in touch with you. Luckily, there is a solution, outsourced telephone answering services.
Call Centre's and the Vital Role They Play During the Pandemic
Early last year, the world was confronted by a crisis due to a pandemic known as COVID-19, which resulted in many drastic changes in the way people live. Companies have had to come up with new ideas to develop different strategies in order to keep their business going and at the same time be able to cater to their customer’s needs in a practical and safe manner.