Software & Computer Companies

Software and computer companies have a unique range of customers, from those with very little experience using the products to customers who are experts. With new updates coming out constantly, providing customers with multiple channels for assistance with product purchases or operating systems means developing a responsive customer service platform.

Intercon Messaging makes sure that your customers are not shuffled off to a support forum, but communicate with a knowledgeable, experienced customer service operator.

 

woman talking on phone and using her laptop

24/7 Help Desk

Customers are using your products at all hours of the day or night, and distributors operate in different time zones. Our customer service representatives can help you offer true tech support rather than routing them to a third party that bills for their services. Intercon Messaging’s help desk support assist your business by ensuring your customers’ needs will be met as quickly as possible and protecting your technicians’ valuable time by only escalating the calls that need to be.  This might mean providing the solution for more common issues or letting the customer know that a higher level support member will get back to them as soon as possible. 

 

 

 
We have a great relationship with Intercon and we really see them as an extension of our team. If we ask them any questions or require any changes, they respond quickly and we feel like our input is always valued. Intercon always manages to make us feel like we are a top priority and they are always willing to handle thing from a different angle if needed.
— Corie McDuff, Manager of Customer support at GeoTrac
 
 
working man using web chat on computer

Website Live Chat

Website live chat is real-time help that is more responsive than email, can offer less wait times than toll free numbers, and offers lower customer interaction costs. Our customer service representatives are highly trained so they can manage multiple live chats and direct them to the staff in your business that they need to follow up with. Live web chat works particularly well in the software/tech world as we can send documents, links and even share screens to ensure the customers issue is fully resolved.

 

REQUEST A QUOTE

We are here to help customize a plan that's right for you.  If you'd like to find out more about Intercon Messaging and how we can assist you, please fill out the "Request a Quote" form and we'll get back to you you ASAP. 

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