Small Towns & Municipalities

Small towns and municipalities must deliver a growing array of services to a variety of customers. From business owners to townspeople, residents expect the highest level of service.   Intercon Messaging’s extensive experience with general and emergency dispatch can help you meet your objectives and deliver only the highest level of customer service.

 

rescue workers helping people during flood

Emergency Dispatch

Counties and municipalities deal with civic emergency situations that, if left unattended, can cause major damage and distress, like water main breaks, sewer line backups, road maintenance concerns or wildfires. On-call animal control can also be a high priority need as municipalities deal with animal concerns.

During an emergency the telephone agent is the critical first contact, setting the response in motion. Intercon Messaging provides professionally trained agents who are experienced in working with municipalities and their emergency procedures to determine the right level of action required. Our  agents will dispatch the appropriate personnel and provide follow up if necessary. We can also provide accurate reporting for record keeping and analysis. 

 
Smiling Answering service agent

Overflow Calls

For those times when, your office is swamped with calls, we can step in to assist your customers. Our exceptional agents are trained to provide courteous, efficient service to your  callers when taking their calls.

 
 
Intercon Messaging has been a God send for us and our dealings with them have been great. Any issues have been addressed immediately and the line of communication we have with them is fantastic. If we ask for a change, they respond with, ‘this is what we have done to address the situation, please let us know if this solves the issue.’ It is great! If you want a professional answering service for your company, Intercon is it.
— Carla Callihoo, Municipality in Alberta
 

REQUEST A QUOTE

We are here to help customize a plan that's right for you.  If you'd like to find out more about Intercon Messaging and how we can assist you, please fill out the "Request a Quote" form and we'll get back to you you ASAP. 

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