The Intercon Connection
Here at Intercon Messaging, we strive to offer clients cost effective outsourcing and reliable telephone answering service solutions that mirror convenience, safety and accuracy. We value our staff, our clients, and our award winning Messaging and Emergency Response Service.
Intercon Messaging has been in the telephone answering service and messaging industry for two decades. Our call centre operation is located in Drayton Valley, Alberta and provides call centre services across Canada and the United States. Our Amtelco Infinity software provides numerous features and benefits enabling our agents to provide exceptional service. We research and deploy the newest technology, continually adding features and enhanced call solution options for our clients.
To ensure quality service we participate in various national awards & associations. Investing in our employees education is a top priority, making us “An Employer of Choice” by creating and maintaining an emotionally healthy workplace. We actively encourage our employees to develop their skills, knowledge, and experience through continuous learning and career advancement opportunities.
Intercon Messagings agent education includes:
- Infinity Telephone Agent
- Infinity On Call Supervisor
- Infinity Supervisor
- CAM-X Customer Service Representative Certification
- SNUG Customer Service Representative Certification
- Map reading and GPS Conversions
- Standard First Aid Certification
- H2S Alive Certification
- On Course ©
- Lead Without A Title; a course by Robin Sharma
- CAM-X Supervisor Certification
- Various external and in house leadership, problem solving, coaching & education
Our people, technology and experience set us apart.
REQUEST A QUOTE
We are here to help customize a plan that's right for you. If you'd like to find out more about Intercon Messaging and how we can assist you, please fill out the "Request a Quote" form and we'll get back to you you ASAP.