I Want To Talk To Your Supervisor

I Want To Talk To Your Supervisor

                “I want to talk to your Supervisor”, this phrase said in a not so very pleasant manner is an indication that you have an unhappy customer on the other line that is probably calling about a service provided to him/her that he/she is not satisfied with. It can also be an experience with a previous Customer Service Representative that he/she is going to complain about. It can be anything. But one thing is for sure - that the customer is not happy. In this blog post, I have listed some of what I believe are the best tips in handling irate callers.

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FAQ: Why Isn't My Call Forwarding Working?

Call forwarding is supposed to be a simple process. However sometimes there are ‘hiccups’ along the way. The issues and solutions below are the most common call forwarding issues we have run into over the years.

Problem: You try several times to forward your lines, but the telephones are still ringing at your location. 
Solution: Sometimes the forwarding process does not complete due to issues with the phone company or an incorrect key being pressed. Pick up the telephone line and enter the command to deactivate the call forwarding to remove any programming on the line. Hang up and start the forwarding process again.

Problem: When you try to forward a line or when deactivating call forwarding, you hear a fast busy signal. 
Solution: A fast busy signal usually indicates that the feature you are trying to use is already enabled. Hang up the phone and use the opposite command. For example, you try to forward your phones and hear a fast busy. This indicates the line may already be forwarded. Use the command to deactivate the forwarding, hang up the phone and start the call forwarding process again. This could also mean that the call forwarding feature has been removed from your line. In this case, you will need to contact your phone provider and have them re-activate the feature.

Problem: You want to verify that the forwarding is activated and ringing at the correct number. 
Solution: After forwarding your phone line to Intercon Messaging, pick up another line and dial your business number. Your call should be answered by one of our Customer Service Representatives. 

Problem: Some of your clients hear a busy signal when your lines are forwarded.
Solution: This could mean that you do not have enough 'Talk Paths' from your phone provider. When your phone line is forward to us your phone provider may limit the number of simultaneous calls that can be sent to us. If you have just one talk path, they will forward just one call at a time. Additional callers will hear a busy signal until the first caller hangs up. You can call your phone provider and order additional talk paths if needed.

If at any time you would like assistance with getting your phone lines call forwarded to Intercon Messaging please feel free to contact us by calling your account specific phone number or by contacting one of our supervisors at 1-866-605-2558.

Intercon Messaging Has You Covered!

Safeguards and Forethought Ensure Our 24/7/365 Answering Service is Always Reliable

Offering 5-star service is what Intercon Messaging believes each and every call answered should receive. Just as important is making sure we are operational 100% of the time. We understand that lost calls mean lost revenue and that businesses cannot afford to miss any opportunity.

To ensure our systems are up and running 24/7/365 with minimal disruption in service, we regularly review our backup processes to determine if there are any threats that could cause downtime. Our I.T. team also tests and confirms our systems in place are working so our customers and their customers are unaffected by power outages, equipment malfunctions, and any other unexpected events. Measures such as our uninterruptible power supplies, natural gas backup generator, and our off-site data backups keep our clients covered. In the event that our Customer Service Representatives are unable to safely travel to work due to a natural disaster, we have stations set up in several of their homes.

With multiple safeguards in place, our customers can rest assured that their calls are our top priority! Contact us now to find out more about the safeguards we have in place.

Why I Attend the Annual Alberta Congress Board Conference

Alberta is the land of opportunity and being a county councilor from October 2007 to October 2010 certainly presented me many new opportunities.

One of those was the privilege of attending the 2008 Alberta Congress Board Conference.  At the Jasper Park Lodge!  One conference, and I was hooked. 

 

  • The location is a piece of heaven.
  • The program is exciting.
  • The speakers are the best in their field.
  • There is a speaker or panel discussion at every meal.
  • The majority of time is spent in small group interactive discussions.
  • I increase my network of contacts each year.
  • The caliber of the solutions created at the conference enabled me to return to my workplaces with the connections and knowledge to make immediate, relevant, productive, positive change.
  • The Alberta Congress Board took the recommendations from the small group to a global group upon completion of the conference…giving participants the knowledge that their work was influencing decisions at a higher level.
  • The conference has a totally new and timely theme every year.

 

I also attended in 2009. I was fortunate to attend and facilitate in 2010, as well I actively attended, partnered, facilitated and was a speaker in 2011. In 2012 I am a partner again.

The 2012 conference theme “Innovation and our Future Workforce” is timely and relevant as we move to develop strategic workforce plans for 2020 (or sooner).  These strategic plans will position Alberta employers to compete globally for the skilled talented people required to remain competitive in our marketplace.

The 2012 conference is a must for HR professionals who want to continue to lead their organizations in their industries and markets moving toward 2020.  Employers will face challenges we haven’t yet imagined.  

Personal Responsibility

As we begin a new year I ask myself the question; “Are we on track?”

Our first staff meetings of 2012 focused on personal responsibility and what could each of us do to “Step Up.” Last year we asked “Things would work better if”, and then we compiled great lists of suggestions but did not see any great improvements.

So this year, the new question is “Things would work better if” AND “This is what I am willing to do about it”. Waiting for someone else to take action is lame and unproductive! 

We will keep working on this for 2012.  Maybe forever because changing behavior is a lifetime challenge and I know I have to keep reminding myself!  Easy to expect someone else would do it or fix it, and easy to default to that place.  Easy to hide on the couch under a blanket and wait for someone else to take charge!  Real easy!