Five Signs Your Company Could Use A Call Centre

Good quality customer service important to many people when they are looking to do business with a company. This means timely responses and quick results. Business can be lost when callers are turned away from a company if they are placed on hold, ignored or experience poor phone communication. This is where a call centre can come in to fix or avoid those problems! Here are five signs that your company could use a call centre:

1. Your Staff Encounter Frequent Interruptions

    Many companies have employees with overlapping roles. This could mean that the person in charge of filling orders is also taking customer calls during the day. If you find that their work is being delayed because their time is spent answering phone calls instead of helping your company grow, it may be time to get help from a call centre. This can help your company grow by giving your employees more time to handle their other responsibilities.

2. You Have Too Many Calls to Handle

    Does your company scramble during to answer all incoming calls or have a hard time keeping on top of customer calls? If so a call centre could be the answer by being able to give each customer their individual attention and handle any unexpected spikes in the number of calls.

3. You Require After Hours Service Support

    Your staff may not be in the office 24/7, but that doesn’t mean your customers aren’t trying to reach you. A call centre is available 24/7/365 allowing  your business to have a real person answering your phones, ready to assist your callers 24/7/365!

4. You Rely on a Machine to Direct Calls

    No one likes their calls to be answered by a machine. It can make your company feel cold and distant, turning customers off before they’ve even had a chance to get through to you. Having a call centre means that whenever they call, current and potential customers get through to a real person.

5. Your Customer Service is Lacking

    Sure your nephew needs a job, but he doesn’t make the best receptionist. A call centre has highly educated employees who know how to represent your company and give the best customer service possible.


If any of these statements ring true to you, then you should consider utilizing a call centre for your business. With a call centre, you can deliver great customer service while helping improve your bottom line. Let Intercon Messaging help you move your business forward. Contact us now to find out how we can help your business.

 

Have you ever wondered if you need an Answering Service?

We often get asked “Why do you think we need an Answering Service?” Rather than tell someone what they need, first we try to ask questions that help us find out more about them and their struggles. Here are a few of the questions we ask to help us understand how we can be of assistance.

  • Do you find yourself constantly checking your voicemail?
  • Is your voicemail always full?
  • Do you struggle to answer all of your calls?
  • Do you need someone to answer your calls when your employees are handling other calls or tasks?
  • Does having to answer the phone dominate your employees’ time?
  • Do you find that your phone rings for a long period of time before it is answered?
  • Have you found yourself wondering if it would be more cost-effective to utilize an answering service rather than have an employee answer your calls?

If you answered “yes” to one or more of the questions above, chances are you could benefit from services that we offer. It may be more cost-effective and possibly even more profitable! We are here for your customers when you or your employees are not available so you won’t have to miss an important call or opportunity.

For more information, contact our Sales Team at: 1-866-605-2558.

A Three Year Olds Wisdom

A few days ago my nephew, a wise 3 year old had gone to his school orientation.  Jaxen was starting play school for a couple hours a day, two days a week.  His report from the orientation was specific, he told me that when he got on the school bus to go to school he was not going to cry.  How brave of Jaxen! 

  Think of something along your journey that may lie ahead. How do you for see that occurring? Is it positive excitement or are you worried and stressed.  Now think of something your currently faced with or recently were faced with.  What were your thoughts surrounding that instance and how did it play out?  

  As they say hindsight is always 20-20, meaning when looking back on life it usually makes sense.  What about for-sight . . . whats the optic expression for that?  Solution thinking, thinking from the end . . . perhaps for sight is 20-20? 

Having a 20-20 vision on life doesn’t always mean seeing the past, and understanding why things played out as they did. What about seeing the future?  What about thinking from the end of the situation?  Thinking from the end is like goal setting mixed with positive thinking rolled in a ball of visualizing.  The more we can practice this the more we can create the life we desire.  

Whether you be faced with a problem at home, or you aspire to travel abroad, imagine the outcome you desire.  What would be in your mind the perfect result to the situation? Or what will it feel like and look like when you travel to the place you desire to go?  The positive thinking that transpires out of this, and the solution oriented thoughts will create that bridge that will take you where you there.  It is very amazing, I can attest to this with numerous examples in my life.  

As for my nephew Jaxen, not only is he not going to cry when he gets on the school bus, but he doesn’t take a school bus for another couple years until he is in grade one.  As I said, the WISE (and much emphasis on the wise) three year old is thinking from the end.  The first few years of play school and kindergarden are going to be a breeze, because he is already creating that bridge over the any potential problems when his Mom leaves him at play school!!  Jaxen is preparing for first grade and the school bus.  Who knows maybe when grade one comes he will have a university chosen!!!