The CAM-X 48th Annual Trade Show and Convention

Wow - thank you team! Can't say enough about how proud I am!!

On Friday October 19th, as the awards ceremony unfolded at the CAM-X 48th Annual Trade Show and Convention in Victoria, I had many thoughts running through my mind.  We’ve won the Award of Excellence (AOE) for 11 straight years; will we do it again?  We’ve won the Award of Distinction (AOD) for 10 out of the last 12 years; will we do it again?  We usually rate the calls ourselves and have a reasonable idea.  But, this year, we knew we had one very bad call and could find records for only five more; we had 4 wild cards.  We wondered why agents did not tell us they’d received another CAM-X call…was no news good news, or bad news?

Lil Lyle and Linda Osip did the order of presentation differently this year and the longer they went without calling our name the more I trembled in my seat.

Our history is 14 years in the AOE program with 12 consecutive wins.  Eleven years in the AOD with 10 wins, the last 9 consecutive. In 1999, three years after purchasing Valley Communications, we entered our first AOE.  The AOE is an industry-benchmarking program that began 23 years ago. One Member Company, @liveconx has 23 consecutive awards!  Unfortunately, we did not achieve the required 80% in 1999 or 2000.  In 2001, we entered both the AOE and AOD. With encouragement and coaching from Lil Lyle, continual educational opportunities and sheer determination, we won both awards! In 2002 we won AOE only. In 2003 we focused our energy on AOE only and brought home the award. In 2004 after winning the AOD, Intercon Messaging was awarded a huge contract due to the awards we have won through CAM-X!

I am very privileged and pleased with the dedication, commitment and education of our people, which is vital in achieving the score necessary to win these esteemed industry awards. 

I am extremely grateful to my people for their hard work, their commitment to education, their persistence and all that they do, all day every day, to provide an outstanding level of service to our clients and their callers.

Thank you to each and every person who works for Intercon Messaging.  

Lifelong Learning

Intercon Messaging’s highest priority is education.  Education is first on our list of values, also included is innovation, fun, flexibility, respect and Integrity. I either read the quote or heard it somewhere but really started to understand that: “If people knew better they would do better”.  From that day forward I started looking for ways to help people know what they needed to know to be the best they could possibly be in their workplace and in their life.  That quote was the continuation of a journey to teach personal and professional development in our workplace.  Intercon encourages lifelong learning. 

In 2011 several of our people had the opportunity to attend courses and conferences away from the office.  They had the opportunity to learn via webinars, conference calls and in house at staff meetings. We have 2 staff meetings each time so that information is available to all members of our team.  We also had Elizabeth Manuel, a happiness expert come for 2 days so all staff had the opportunity to participate in Elizabeth’s very fun, interactive and meaningful happiness seminar.  There are strategies and choices each of us can do and make to fundamentally increase our level of happiness.  Probably one of the easiest is to say Thank you.  Thank you for today, thank you for all the people in my life, thank you for the privileges and opportunities of living in the greatest province in the greatest country in the world.  It is impossible to be unhappy if you are sitting and thinking about ten reasons to say Thank you.  Chips are down?  Times are tough?  Find some things to be thankful for then it is easier for the tough to get going again!

For Intercon we will continue to provide opportunities and motivation for our people to progress on their own personal and professional journeys of lifelong learning and continuous improvement.

Characteristics of lifelong learners are: 

  • They seek out formal and informal settings. They learn both in & out of a class setting.
  • A desire to set a better example and be the best they can be.
  • Goal setter; a lifelong learner has the ability to establish visions and directions and set goals to achieve these visions and directions.
  • Change agents; Learning requires change. They embrace change by being willing to adapt, try new things, explore new ideas and change to grow more as a person
  • Is a mentor for their peers
  • Are teachers themselves
  • Like to feel challenged in their work and personal life
  • Are insatiable knowledge seekers; curious – they wonder about how the world works and how to do things
  • Never think of themselves as the ultimate expert in anything; always keep a beginner’s mindset
  • Self-Awareness - they realize when they are actually learning and when they need to work a little more on an assignment
  • Honesty - this goes with self-aware, because effective learners won't skip over work just because it is hard, or tell themselves that they know it better than they really do
  • Expand their horizons through travel and/or learning about different places and cultures
  • Expand their network and meet new people in theirs and other fields
  • Ability to Be Self-Directed - they are able to motivate themselves and do the work without anyone telling them to do it
  • Don’t simply just take in information - they analyze, synthesize and or apply what they’ve learned
  • Willingness to Risk Mistakes - when you make a mistake, you learn a lot about why that didn't work and also about how to correct the mistake and do better next time

At Intercon we believe that if you grow your people, your people will grow your organization.

Doing Whatever it Takes

I just finished reading John Izzo Ph.D.’s new book “Stepping Up; How Taking Personal Responsibility Changes Everything”.  WOW!!!  Great stuff. 

As a graduate of 21st Century Leadership the idea of “Stepping Up” is not new to me.  In fact I live a privileged life and have had the opportunity to participate in 21st Century Leadership 4 times.  Slow learner yes - but this is the stuff that contributes to emotional intelligence (EQ).  EQ is learned at a different place in the brain and requires fundamentally changing your behavior.  We all know how easy that is, so repeating 21st Century leadership 3 times gave me the opportunity to keep “Stepping Up”, to keep practicing “Ownership” or “Stepping Up” language (I, we). 

In my office we call it ratcheting it up, notching it up, or the opportunity to take your performance to the next level.  It is a continual never-ending opportunity to live your life at your highest level.  With a little feedback and encouragement from my friends, I strive to keep raising the bar in our workplace.

When we first start working, we get paid by the hour…or if like me you grew up on the farm, you had to work to live. You had to haul and chop wood to keep warm, haul and melt snow so you could drink (bathing was optional) and grow a garden so you could eat.  Regardless, my first job away from home was wiping tables in the residence where I lived.  I got paid by the hour.  Soon I got paid a salary, then salary + bonus. Unbeknownst to me at the time I had a built-in mindset that I would do whatever it took to get the job done.  This might have been the result of growing up on the farm or the guidance of my Grandmother www.drmaryjackson.com who was a rural doctor in Alberta. She taught me many of my first business lessons.  The point is hourly pay soon turned into “do what it takes to get the job done” pay!

Having the mindset I would do whatever it took to get the job done helped me get a bigger pay check and that certainly helped to increase my savings.  I already knew about pay myself first, so was well on my way to having a nest egg built up.  The “Do Whatever it Takes Mindset”, or as John calls it the “Stepping Up” behavior, I grew up with was certainly instrumental in helping us buy our business in 1996. 

Today with the help of many dedicated employees (who are growing with me in the mindset of “Doing Whatever it Takes to Get the Job Done”), we are enjoying providing service to our clients, many of who were clients when we bought the business in 1996.  Thank you to our lifetime clients, our soon to be lifetime clients, and our wonderful, “Do Whatever it Takes to Get it Done”, “Stepping Up” crew”!

I highly recommend the book “Stepping Up” by John Izzo, Ph.D. and will be bringing several copies to the office for our reading enjoyment.

I congratulate the Intercon Crew who are continually “Stepping Up”.

Happy Holidays 2012

Thank you for 15 years!   October 1996 to October 2011

 

Thank you for your trust in our ability to be a part of your business  

Thank you for your loyalty

Thank you for your patience

Thank you for growing with us

Thank you for learning with us

Thank you for your willingness to share knowledge

Thank you for your feedback

Thank you for our ongoing relationship

Thank you for your commitment

Thank you for consistently paying us in a timely fashion

Thank you for supporting us as we continually strive to deliver top notch service

Thank you for helping us create new solutions that are mutually beneficial

Thank you for your forgiveness when our service does not meet our expectations or yours

Thank you for being our committed partners

Thank you for your entertaining stories

Thank you for being our friends

 

Here’s to 15 more years!

 

Happy Holidays from the crew at Intercon Messaging!

Small Town Lovin’

The Intercon team recently had the great pleasure in taking part of a beautiful tradition. One of our employees tied the knot over the weekend, and it was certainly a company affair!

To recap Intercon’s employee involvement, we had: the bride, 3 bridesmaids, 2 photographers, 3 usherettes, the caterer, the master of ceremonies, both of the owners, as well as numerous employees attending as guests.

I think that this deep involvement is a great demonstration of the sense of community Intercon has within its work environment.

The title co-workers doesn’t quite describe the relationship between Intercon employees.  With staff that has come from all over the world, Intercon is such a welcoming and safe environment, it doesn’t take long for the staff to feel at home.

Even though some staff work from home, over 3,500 km from the head office, we are still able to achieve a consequential degree of community.

All in all, one more “pro” for Intercon!

Baby Wedding.jpg