Always be prepared before you answer the phone.
When you answer the phone, adopting the Boy Scouts motto of "Always be prepared" is a great idea. Whether you document the callers information with a pen and paper or in computer software, taking detailed notes is important! Having the right tool(s) available for you to take down detailed notes can avoid confusion, missed information or even avoid the message being lost!
Stay tuned for more telephone answering tips from Intercon Messaging!