Phone Communication Tip: Closing Call Etiquette

Leave the Customer Satisfied

When the conversation is completed, what should you do? As with most things, finishing a conversation on the right note can create lasting positivity and a satisfied customer.

At the end of your call make sure:

  • the caller understands what you are going to do with their message.
  • the caller has no further questions. You can ask something along the lines, "Is there anything else I can help you with?". Be sure to answer any final questions they may have.
  • to provide any information that the customer might need in the future. For example, if they need to call back, be sure to relay the office hours. 
  • to thank them on behalf of the company and give a polite goodbye. You can say something along the lines of "Goodbye, thank you for calling ABC Company", or "Have a nice day". 
  • If possible, wait to let the caller hang up first so they don't feel like you have cut them off.

Finishing a conversation in a positive manner can help complete the positive experience.

Stay tuned for more phone communication tips from Intercon Messaging!

A Tip For Better Phone Communication

Speak clearly, use professional language and enunciate well so you are easily understood.

Avoid using 'cheers', 'uh-huh', 'mate', 'yeah', 'um' etc. Keep it friendly but business-like; you are speaking to a business contact not your drinking buddy. Learning the phonetic alphabet and using it to confirm spellings can help to keep a level of professionalism. E for Echo sounds much better than 'That's E for Eccentric?'

Stay tuned for more phone communication tips from Intercon Messaging!