On Course Ambassadors of the Year Award for 2013

We are very excited to announce that our very own, Pat Vos has been selected as a recipient of the On Course Ambassadors of the Year Award for 2013.  She was nominated by Kathy Magee of Northern Alberta Institute of Technology.

The On Course Ambassadors is a dedicated group of college and university educators across North America and beyond. Each has attended at least one multi-day On Course professional development event and made a commitment to share what they learned with their colleagues and students. The On Course Ambassadors’ mission is to bring about significant improvements in student academic success and retention, and the selection committee singled out Pat for her laudable efforts to achieve these goals at Intercon Messaging, NAIT and other colleges and schools in Alberta.

Awards for this honor will be presented at the On Course Ambassadors' dinner on April 24, 2014, during the 9th annual On Course National Conference. Honorees have also been invited to make a presentation to all attendees during the closing session of the conference.

On Course founder Dr. Skip Downing quoted Albert Einstein, who said, “Only a life lived in the service to others is worth living."

"I think he would agree that Pat is making her life well worth living,"Downing said. "Congratulations on having such a dedicated community member to support the education of others."

Congratulations Pat!

Doing Whatever it Takes

I just finished reading John Izzo Ph.D.’s new book “Stepping Up; How Taking Personal Responsibility Changes Everything”.  WOW!!!  Great stuff. 

As a graduate of 21st Century Leadership the idea of “Stepping Up” is not new to me.  In fact I live a privileged life and have had the opportunity to participate in 21st Century Leadership 4 times.  Slow learner yes - but this is the stuff that contributes to emotional intelligence (EQ).  EQ is learned at a different place in the brain and requires fundamentally changing your behavior.  We all know how easy that is, so repeating 21st Century leadership 3 times gave me the opportunity to keep “Stepping Up”, to keep practicing “Ownership” or “Stepping Up” language (I, we). 

In my office we call it ratcheting it up, notching it up, or the opportunity to take your performance to the next level.  It is a continual never-ending opportunity to live your life at your highest level.  With a little feedback and encouragement from my friends, I strive to keep raising the bar in our workplace.

When we first start working, we get paid by the hour…or if like me you grew up on the farm, you had to work to live. You had to haul and chop wood to keep warm, haul and melt snow so you could drink (bathing was optional) and grow a garden so you could eat.  Regardless, my first job away from home was wiping tables in the residence where I lived.  I got paid by the hour.  Soon I got paid a salary, then salary + bonus. Unbeknownst to me at the time I had a built-in mindset that I would do whatever it took to get the job done.  This might have been the result of growing up on the farm or the guidance of my Grandmother www.drmaryjackson.com who was a rural doctor in Alberta. She taught me many of my first business lessons.  The point is hourly pay soon turned into “do what it takes to get the job done” pay!

Having the mindset I would do whatever it took to get the job done helped me get a bigger pay check and that certainly helped to increase my savings.  I already knew about pay myself first, so was well on my way to having a nest egg built up.  The “Do Whatever it Takes Mindset”, or as John calls it the “Stepping Up” behavior, I grew up with was certainly instrumental in helping us buy our business in 1996. 

Today with the help of many dedicated employees (who are growing with me in the mindset of “Doing Whatever it Takes to Get the Job Done”), we are enjoying providing service to our clients, many of who were clients when we bought the business in 1996.  Thank you to our lifetime clients, our soon to be lifetime clients, and our wonderful, “Do Whatever it Takes to Get it Done”, “Stepping Up” crew”!

I highly recommend the book “Stepping Up” by John Izzo, Ph.D. and will be bringing several copies to the office for our reading enjoyment.

I congratulate the Intercon Crew who are continually “Stepping Up”.

Welcome to Intercon!

Well, it has been a little while since our last blog, but, no news is good news right?!

Intercon has been undergoing some extremely exciting changes over the last month after purchasing another Telephone Answering Service from a neighboring community. This marks Intercon’s 7rd professional “take over” in our 15 years of service!  

We all feel blessed to work for such a motivated and focused employer. Changing with the times is a necessity in the business world and Pat has been an excellent mentor on how to grow and expand with grace, dignity and integrity.

All of the Telephone Answer Services Intercon has purchased have been within Alberta, allowing employee’s at Intercon to travel to our new clients and familiarize ourselves with their procedures and service areas. In fact between the 7 businesses we have travelled all over our beautiful province and been given the opportunity to build professional relationships with over 400 exceptional companies.

This latest expansion has been a great learning opportunity for all staff involved.  When a senior Intercon agent went on maternity leave in August staff knew they would have to pull up their socks to maintain a superior level of customer service, and the team has definitely risen to the occasion. Between a team of 12 ladies, we transferred 70 clients into our Telephone Answering Service system in 14 days. Not bad, when the standard “take over” time frame is set at 90 days!

The whole team is looking forward to building great relationships with all of our new companies!