The Ringing Telephone, The Value of A Call

The Ringing Telephone, The Value of A Call

I'm Serena North with Intercon Messaging, our team provides 5 star service to companies and individuals like you who require 24/7 telephone answering service.

There is freedom in forwarding your phones. Your clients and customers deserve to be heard. "We're there when you can't be"

Phone ringing off the hook? Wanting to spend more time with your family? Nobody wants to lose that million dollar client.

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FAQ: Why Isn't My Call Forwarding Working?

Call forwarding is supposed to be a simple process. However sometimes there are ‘hiccups’ along the way. The issues and solutions below are the most common call forwarding issues we have run into over the years.

Problem: You try several times to forward your lines, but the telephones are still ringing at your location. 
Solution: Sometimes the forwarding process does not complete due to issues with the phone company or an incorrect key being pressed. Pick up the telephone line and enter the command to deactivate the call forwarding to remove any programming on the line. Hang up and start the forwarding process again.

Problem: When you try to forward a line or when deactivating call forwarding, you hear a fast busy signal. 
Solution: A fast busy signal usually indicates that the feature you are trying to use is already enabled. Hang up the phone and use the opposite command. For example, you try to forward your phones and hear a fast busy. This indicates the line may already be forwarded. Use the command to deactivate the forwarding, hang up the phone and start the call forwarding process again. This could also mean that the call forwarding feature has been removed from your line. In this case, you will need to contact your phone provider and have them re-activate the feature.

Problem: You want to verify that the forwarding is activated and ringing at the correct number. 
Solution: After forwarding your phone line to Intercon Messaging, pick up another line and dial your business number. Your call should be answered by one of our Customer Service Representatives. 

Problem: Some of your clients hear a busy signal when your lines are forwarded.
Solution: This could mean that you do not have enough 'Talk Paths' from your phone provider. When your phone line is forward to us your phone provider may limit the number of simultaneous calls that can be sent to us. If you have just one talk path, they will forward just one call at a time. Additional callers will hear a busy signal until the first caller hangs up. You can call your phone provider and order additional talk paths if needed.

If at any time you would like assistance with getting your phone lines call forwarded to Intercon Messaging please feel free to contact us by calling your account specific phone number or by contacting one of our supervisors at 1-866-605-2558.

What is an Answering Service?

A Telephone Answering Service (TAS) is a company that responds to and serves customers for other businesses.  They are sometimes also referred to as Call Centres or Message Centres. In the traditional sense, an Answering Service refers to a group of trained professionals who answer phone calls, take detailed messages and relays the information directly to a client (via phone, email, SMS or fax). However now with technology, we are able to respond to emails, make appointments, monitor GPS systems. monitor your webchat, provide tech support for your clients and much more!

We cater to businesses of all sizes and types, including oil and gas companies, plumbing companies, dentist offices, realtors, construction, retail, insurance companies, doctors offices, law firms, etc. Businesses of all sizes often find that utilizing a service like ours, is a cost effective alternative to hiring a dedicated receptionist, dispatcher or support team.

Message Centre vs Inbound vs Outbound

Odds are you've heard terms like inbound, outbound and call centre. Intercon Messaging is a message center.

Inbound call centers do things like take orders.  An example of that may be calling a 1-800 number that you see for a product you would like to have advertised during a TV commercial.  The type of center who would receive and process that call would be called an inbound call center. 

Outbound call centers might have a campaign to do where they have to call 1000 people for a market research company where they are contracted to survey an exact number of people to obtain information for a particular client.  My father, a farmer participated in many of these surveys that were paid for by Agriculture Canada.  They might call him in the winter and ask what % of his crop he’d sold.  They might call him in the summer and ask what percentage of his land was seeded and what % of his total acres was seeded to wheat.  Or they might employ and be contracted to do outbound sales campaigns, more commonly called telemarketing campaigns.

By contrast a message center receives a message, makes a decision about how to handle the message and then handles the call according to a previously agreed upon procedure.  There are always calls that require making wise decisions based on experience, wisdom and intuition.  Intuition in this industry is having the strength and skill to ask yourself…what would I expect if I were the caller?  What would I expect if I were the client?